Curry's and TechGuys

chunter

computershack wrote: »

You should already have a backup from the weekly one you're supposed to do....

only joined this month...

computershack

chunter wrote: »

only joined this month...

The advice has been widely given in the press, on TV, on radio shows etc etc for at least the last decade....

custardy

Jo* wrote: »

Thanks Esqui that makes sense. Do you think i'd have any chance of being able to take away both a new one and the old unfixed one?

as has already been said,you either get the new one or your original one
why would you think they will give you a laptop they will get money from?

Esqui

Jo* wrote: »

Thanks Esqui that makes sense. Do you think i'd have any chance of being able to take away both a new one and the old unfixed one?

No. That's never going to happen.

Oneday77

Jo* wrote: »

Thanks Esqui that makes sense. Do you think i'd have any chance of being able to take away both a new one and the old unfixed one?

Don't even ask, they will try and say if your really attached to th eold one wait for it to be repaired.
By law they have to reformat the machine before they can sell it after it has been repaired but swapped due to an over 28day repair time. However I have know this to get screwed up and not done.
Unless I mesread your initial post did you not say it is actually still sitting in the store to be collected. If that is the case then ask them to start the recovery process in front of you before you leave the store with the new laptop. Admittedly at this time of year you may get a we don't have time but you can ask. Once you get a swap it is theirs again after all.

Jo*_2

Well!

I went to the store. It appears that the problem was that as the guarantee was in my boyfriends name, but it was booked into the store under my name. The courier then arrived to collect a laptop under my boyfriends name, which they had no record of. I did explain on the day though that it had two different names but they werent interested. It seemed to me that they disregarded all the info and arrangements that had already been made with the customer service rep and booked it themselves. The store would not accept responsibility for that, but as i said, i did tell them that my name was different than the name on the guarantee. And funnily enough, the document i had when they took it, had the expiry date of the guarantee, so it must have matched up some how with the buyers name.
Then there was the fact that they let it sit there for 4 weeks with my name and contact details attached to it but failed to do anything about it. For some reason the assistant manager would not accept responsibility for this either. We kept going round and round in circles for an hour and i said i would not leave without something.

He said that he could not do or give me anything as an engineer had to look at it first. I said that he had plenty of time to do that, again something else he wouldnt accept. He said he would get it sent off tomorrow and eventually i very reluctantly agreed but asked how he could assure me that this problem would not happen again since i had been lied to and fobbed off so many times.

He then accused me of calling him a liar and asked me to leave the store. I said that the only person i called a liar was the Curry's staff in general and not him personally. But i think he saw this as his way of getting rid of us, considering i said i wasnt going to leave. Anyway it then calmed down and i asked to see my laptop to check it was in the same condition as it was when i gave it to them. He brought it out and had a look at it for quite a few minutes. Then he said "ok, do you want a refund or a new laptop?"

Just like that. So we went from him not being able to do anything, to upon seeing it, he was able to do something. And tomorrow i'll be collecting a better laptop with its own 1 year guarantee.

I never actually bothered to ask to keep the old laptop, but esqui you have a good point about them starting to reformat it in front of me. I might ask for that.

I'm still going to write to complain. I cant believe the way i was treated, especially by the assistant manager this morning. He completely turned the argument around, just to try to get rid of us. And he never apologised once for anything that has happened. It may not have been personally his fault, but certainly someone at his store is.

Esqui

That could be done, but it must be sent away for full data-wiping, not just a recovery.

Oneday77

Esqui wrote: »

That could be done, but it must be sent away for full data-wiping, not just a recovery.

Hey I suggested the recovery before your leave :rotfl:lol

Regardless of fault, reasons or otherwise thestore was obliged to swap the machine. If they sing a different story today, ask them to call sutomer services whilst is store to clarify it. You could also ask them to bring up the customer service section of their Intranet to see what it says.

No Guarantee they will take it as far as that Esqui.

Strider590

Cheap store bought machines are never the bargain they seem to be and the warranties mean !!!!, when all they do is charge ££££ for premium rate support number and then tell you its your own fault (because software isn't covered and its an easy way out).

Eventually this poor code of practice will stop, but for as long as people are concerned only with price and spec, quality of parts and customer service will suffer.