Cash machine stealing money

Lwears

A few weeks ago I went to a cash machine in Leeds, this particular one was Lloyds TSB on Vicar Lane. I went to get £50 out of my HSBC bank account, however unfortunately for me the machine was faulty and failed to give me the money. Also I didn't select to have a receipt. The machine acted normally asking me to take Card and then cash but no cash came out. I was paranoid about this so later went to a HSBC cash machine to print a mini statement, it appeared the faulty cash machine had taken the money out of my bank account, not only this but the time in the cash machine was wrong saying 12:30 when the actual time was around 18:05. I phoned my bank the next day and they launched an investigation, and they gave me the money back provisionally until the investigation was over. However the Lloyds TSB bank are claiming that I did receive the money. I have a friend who also went to the same cash machine and it took £20 off him, fortunately he had a receipt and he has received the money back.

What can I do to get this money back!

nanza

same thing happened to me! went to a cash machine(alliance and lecester)with my barclays card and withdrew £200 the machine gave back my card but did'nt dispense my cash!!i contacted my bank who then told me i have to wait 2 weeks for the machine to be serviced and it will automatically go back in my account as it will be seen as an error to this day i have not received my cash back and my bank keeps saying wait a few more days it has nearly been 3 weeks!!if anyone can help me on this matter i would be grateful thanks

zppp

OP - Wait until the bank have investigated there is nothing further you can do. In the meantime they have credited you with some funds until it has been resolved.

iblametheparents

nanza wrote: »

same thing happened to me! went to a cash machine(alliance and lecester)with my barclays card and withdrew £200 the machine gave back my card but did'nt dispense my cash!!i contacted my bank who then told me i have to wait 2 weeks for the machine to be serviced and it will automatically go back in my account as it will be seen as an error to this day i have not received my cash back and my bank keeps saying wait a few more days it has nearly been 3 weeks!!if anyone can help me on this matter i would be grateful thanks

You're actually only required to wait two working days. Ring the Debit Card/ATM disputes team on 01928 58 44 12 who will liase with A&L and get the money back.

Llubrevlis

Isnt there always a camera that can prove if you took the cash or not?

It makes me worry I always just withdraw 250 at a time, maybe smaller amounts are less risky.

zppp

Llubrevlis wrote: »

Isnt there always a camera that can prove if you took the cash or not?

It makes me worry I always just withdraw 250 at a time, maybe smaller amounts are less risky.

There are no cameras, the machine has to be counted to get the money back.

BLT_2

Llubrevlis wrote: »

Isnt there always a camera that can prove if you took the cash or not?

It makes me worry I always just withdraw 250 at a time, maybe smaller amounts are less risky.

I suspect there would be an uproar if they placed cameras on cash machines. If however they do initiate such a scheme I will volunteer to monitor the system, think of all those videoed PINs

dunstonh

The audit logs show when a transaction has failed for any reason. They also show what notes out of what hopper/cassette (where the money is stored) are issued. So, they can balance the cashpoint and look at the audit rolls to see what happened.

With many remote machines or machines that are balanced just once a week, you do have to wait sometimes.