1st post & help!

pd001

Kimitatsu wrote: »

The point that pd001 is making though is theat if it has been sent recorded then you have a record that it HAS been recieved by the CSA, so when looking at complaints and maladministration they cannot claim that you have not sent it.The onus is on you to ensure that the item is recieved by the CSA therefore a recordable method is really the only way, especially when dealing with a change of circumstance.

If youa re reporting a change of circs, the CSA will only take it from the date they were informed (so if they lose the letter/gets lost in the post etc etc) then the onus is on you to prove that it was sent.

Personally I send it by fax and recorded letter so that I know they have it, a fax takes 2 days to hit someones desk, a letter can take up to 2 weeks as they are not opened on site. They are opened at a bulk centre and then distributed to the relevant offices - which might explain why so much goes missing :rolleyes::rolleyes:

Interesting point about the fax..never really thought of that, probably because I have not got a fax machine
However thinking about a fax machine I used a few years ago I am sure that you can get a 'delivery report' from the machine when a fax has been received at the other end.
Would this therefore alleviate the whole recorded delivery thing?

Personally I have only ever dealt with the csa in writing, and by recorded delivery of course.
They have 'suggested' in numerous letters, although not all by any means, that they would attempt contact by telephone if they felt the need. They would have a hard job as I have never given them a contact phone number.
I would say at this point that I have always, without fail, replied to every letter I have received from them within 21 days.

seedyh

I decided not to call them after all. I sent an emial via their contact form and have backed this up with a letter (recorded delivery!).

I've already had an aknowledgement from them that they received the email and also an email to say they've passed it on to my case worker.

I guess that's a start

Kimitatsu

You can get free fax software as well dont forget and that will give you a delivery report too Bizzarely they read a fax before an email in some cases (they guarantee to read a fax in 2 days but an email in 3 ).

I think I have got to the point now where I just send it to them more than one way and then there is not an argument!

Blob

I am sorry to say that the only way to deal with these people is in writing as when they put to on paper they then can't say we never said that! If it is recorded again they can't say that they never recieved it as there is a signiture for it. They don't like this attitude as it makes them accountable and tracable through the system!

seedyh

Received an email today saying that my 'case has been closed'.

That either means tough, we're doing this.. or my whole case is closed and I'll never hear from them again!

Hoping for the second.

kink

We had that call today too after months of trying to get them to find out if CB had stopped been paid to pwc as unfortunately we do not see step son. It was stopped in Sept. and we paid Oct and Nov, we now have to wait up to 12 weeks to get this back. Just to add we were happy to pay for step son but felt the system was unfair.

RedSky

CSA_Help wrote: »

I have telephoned them twice this week to make sure they have actioned things that have been lurking about for oover a month .I sent in a complaint letter last weekend and it still hasn't been recorded as been received .

I sent a complaint via their website so could print off the confirmation with the time stamp. I then received confirmation by email that it had been received and passed onto the relevant person. Quick, easy and cheap for the piece of mind that they actually got it, although it still took a month for them to reply.