Late Tesco deliver - do they offer deliv refund?

bushcaro

Hi - Tesco deliv slot should have been bet 9 and 11 - still waiting - should I ask for deliv cost back?

xxleannexx42x

dont think they can to be honest, And i know the driver certainly cant you'd have to call the store and ask. Id be a bit more patient though, thinking of the time of year and how busy they are!

CallaLily

xxleannexx42x wrote: »

dont think they can to be honest, And i know the driver certainly cant you'd have to call the store and ask. Id be a bit more patient though, thinking of the time of year and how busy they are!

I think waiting through your 2 hour slot and them still not having turned up after another 25 minutes is patient enough!
Call Tesco customer services explain what happened and they *should* refund you the delivery charge.

charis18uk

I have had problems with delivery on two occassions. I waited for my delivery and it didn't turn up at all. I then phoned the store and they were not able to deliver so I had to go and collect the shopping myself.

This happened twice. On both occassions I got to keep the shopping and got a full refund on the delivery charge AND the cost of the shopping.

Speak to the Tesco online groceries manager instore, be polite and see where this gets you.

shell2001

IF the driving is running late (or early) they should phone you to advise. I would phone customer service and you should get your delivery charge back.

bushcaro

By 1.30 pm I phoned ( 2.5 hours late) and they told me the store said my card had fialed so they cancelled the order - no notificationa at all - she said we can dleiver it tomorrow?? They was def money in the bank -only £40? What a waste of a morning.

Storck

You would think they would at least ring you and see if you had another card to pay with.

sinw

hope u used a code theres plenty for tesco on the codes board

davethorp

Storck wrote: »

You would think they would at least ring you and see if you had another card to pay with.

When I last had my card fail due to money not going into my account that should have done that is exactly what tesco did with me

paulabear

I had this happen to me and I phoned and said 'what do you do, do you refund the delivery cost' and they said yes and did hth.