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Help! Internet Problems

Elf_2
Elf_2 Posts: 278 Forumite
Hi,
I've recently been having problems with my internet. I connect the internet with no problems, it comes up as connected in the Connections window, all modem lights are on and the phone line is functioning fine - there are no problems. Yet when I open Internet Explorer it keeps coming up with Error 404 - "Cannot find file ... blah de blah". I've tried using other browsers and MSN/Yahoo too but they don't work either - I'm using my work PC at the moment.

Can anyone help? I'm connected with Tiscali.

Thanks guys,
Elf
"To be or not to be......that is the question"
William Shakespeare :cool:

Comments

  • Browntoa
    Browntoa Posts: 49,599 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    it's just a standard modem ??

    no router ??
    Ex forum ambassador

    Long term forum member
  • oooohh - I've just posted something similar and didn't see your message - I'm on Tiscali too, and this has just started happening today. I'm in exactly the same boat, so have nothing to offer other than 'cripes - me too!' Pleeease let me know if you find a solution!
  • tshabs
    tshabs Posts: 11 Forumite
    Error 404 file not found is an error when a particular file you are looking for on the web is missing / doesnt exist.
    Quite likely that your default startpage is having some problems.
    Are you having trouble visiting any other websites.
    I can safely say that it has nothing to do with the connection itself and from the sounds of it is a problem with the tiscali web portal.

    Tom.
  • Having finally found the well-hidden help files at the Tiscali site, something seems to have worked - though I don't know for how long or why:
    Tools>Internet Options - delete temporary files and cookies, then restart your 'puter. For some reason, the web's now back to normal, fingers crossed.
  • Quincy_3
    Quincy_3 Posts: 2,204 Forumite
    Lol, get ccleaner when installing untick install Yahoo Toolbar.
  • Elf_2
    Elf_2 Posts: 278 Forumite
    Just rang Tiscali and they tried quite a few things to sort it out, it turns out that my TCP/IP Protocol is corrupt and needs to be reinstalled/reset. (See Microsoft's guide on how to do it http://support.microsoft.com/kb/299357/EN-US/
    "To be or not to be......that is the question"
    William Shakespeare :cool:
  • Quincy wrote:
    Lol, get ccleaner when installing untick install Yahoo Toolbar.
    Do you have a bet with someone about how many times you can use that speech before someone mentions it? :rotfl:
  • Quincy_3
    Quincy_3 Posts: 2,204 Forumite
    Do you have a bet with someone about how many times you can use that speech before someone mentions it? :rotfl:

    I mean the amount of times I type Clear the Cache its easier not to explain and just send them to CCleaner :rotfl:
  • Quasar
    Quasar Posts: 121,720 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I have downloaded CCleaner on Quincy's advice and it's great. I use it every couple of days and it keeps my laptop clean and fresh like a rose....:p :D

    And with fewer problems and errors...;)
    Be careful who you open up to. Today it's ears, tomorrow it's mouth.
  • PierceUK
    PierceUK Posts: 266 Forumite
    LOL ive just downloaded ccleaner on Quincy's advice... only found 500MB of junk..... :-S

    maybe i dont clean out my pc as much as i thought

    Thanks Quincy :-)
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