mackenzie hall

rog2

Halfangelhalftart wrote: »

I have been dealing with MH since Dec 05

I have had nothing but grief and what I feel is harrasment. They are downright nasty on the phone - treating you like some sort of fraudster or petty criminal.

Another of their disgusting tactics is leaving voice text messages. They have left them on my work phone (a number I have never give then permission to contact me on - I am assuming they have got it from some caller ID when I have had to ring them). My work number can be answered by any number of people in a 25+ office. I complained about it but they did it again! And yes, I have had many of their red cards asking me to ring - demanding that I had to increase my payments or further action would be taken. To be quite honest, I'd love them to if it will mean I have no further dealings with them!

Sorry this has gone on a bit. Thank you for letting me vent a bit and if anyone has any suggestions on how I can deal with them in the future I'd appreciate it.
Cara

Hi Cara - it seems like the 'pondlife' at Mackenzie Hall are breaking just about every rule in the book, when dealing with you. Have a look at the following link, to see how the Office of Fair Trading says that they should behave:

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

Then, I suggest that you report them to the Trading Standards Office at:

Trading Standards Department
East Ayshire Council
Council Headquarters
14, London Road
KILMARNOCK
KA3 7BU

This is the Trading Standards Office closest to the Head Office of Mackenzie Hall. MH are well known to Kilmarnock Trading Standards, who will investigate any complaint about them.