Woolworths Online

Fat_Freddies_Cat

I placed an order with Woolworths on 26/11/09 for a PS3 package. Tonight, after having no contact from Woolworths, I logged in to check the status of my order. The current status shows as "Credit Rejected". I have an A1 credit status, no debts, owe nothing, am well within my credit limits on all accounts/cards and have never had a problem with cards/credit. I sent a message to Woolworths asking why the status and why they have not contacted me ( they have my email, home address, work address, home phone, work phone and mobile phone numbers).

I received an automated email stating "Due to seasonal high volumes we are unable to respond to emails as quickly as usual. Please allow up to 48 hours for a response from our customer service team." followed by the usual rubbish about how important I am and how patient I am.

Has anybody else had problems ordering from Woolworths online or is it just me? I suspect they are trying to rise from the ashes and haven't got their act together yet. If others have had problems I would like to know now so I still have time to order from a more reliable/reputable supplier before Christmas.

Any help or advise would be welcomed.

FFC

CaryinBristol

FFC - I've decided the problem is they're amateurs. Ordered something last weekend for a Christmas present. I paid extra for it to be delivered today, got email back confirming delivery between 7am and midday. Checked last night, no emails to say any change of plan. So I got up at 6, waited in all morning, and finally at 1pm I called them to be told it was out of stock - but they'd sent me a letter (!) to tell me they'd refunded my delivery charge. They had my email address and phone number but didn't think of letting me know. And of course now I can't get it from any other supplier in time for Christmas. A letter will shortly be winging its way to their MD. Won't be shopping there again, ever. Shame, I liked Woolworth as a shop ...

Laz123

I've used them twice with no probs. I'd assume the slow service is down to them being swamped.

deanos

CaryinBristol wrote: »

FFC - I've decided the problem is they're amateurs. ...

You do realise they are owned by Shop Direct, AKA Littlewoods, Very, Marshall Ward , Additions etc etc, the exact website and infrastructure just a different brand at the top , hardly new to the game !

flippin36

I bought my sons Christmas present from Woolworths on line early November. Was a little surprised when the estimated delivery was the end of November. But, it did arrive when they said it would and everything was OK. Just slow despatch. I would probably use them again if they did a good deal, but would bear in mind how slow they are and give myself plenty of time.

icefall

Ring them they might tell you why, its probably something small like have they got the right address.

PenguinJim

I've just had a bit of trouble with Woolworths.co.uk, too. Thought I'd share my experience here.

My experience with Woolworths.co.uk - they are:

Cowardly and rude. They apparently had a problem with my order for a full week, cancelling within a few hours of the expected delivery, but I still have not received a single email from their customer services to apologise for a problem, to explain that my order has been cancelled, or to explain why. Three emails asking these questions have had the questions entirely ignored. Not a single human response from Woolworths.co.uk has apologised for their mistakes or delays.

Liars. They updated my order in my account on their website, adding the information that the product was no longer available. The product was still available on their website. I included the link to the available product in my emails to support. For some reason, they did not respond to this.

Thieves. For some reason, they elected to give me a partial refund for an order that was never sent. They did not email me to tell me this. I only knew of this due to contact from my financier. I can only imagine with how many of their customers they have tried this trick, although my personal experience with Woolworths.co.uk tells me that they try to steal money from 100% of their customers.

0.0 out of 5.0 Stars.

Companies are run by people, and people make mistakes. Mistakes are acceptable. Lying is not acceptable. Stealing is not acceptable. Rudeness is not acceptable.

I order so much stuff every month from various places, and I so rarely have problems. I had a spot of trouble with Gametail this week (new online retailer), and when I finally got through to someone, they were honest about their mistake and ridiculously apologetic. I ended up doubling my order with them! I'm usually a complete softy when it comes to sellers and retailers, but boy does it grind my gears when a retailer lies to me! Refusing to apologise also annoys me immensely! So save yourself a potential headache, and don't use Woolworths.co.uk!

Freddie_Snowbits

(FRED)Jackers
We luv 'em