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Arrears statements

Hello all!

My partner has arrears on his account which closed a while ago. How often do the CSA sent out the statements as I'm sure we used to get a few a year but nothing for a while:confused:

About a month ago we had the call from them to up our arrears payments (which we were expecting as we were paying a small amount a month) and my partner worked out a higher payment schedule which both parties were happy with. He asked for it in writing and they said yes no problem. However no paperwork has come through yet and I am starting to worry.

Thanks in advance for any help!
Good Enough Club member number 2

Comments

  • DX2
    DX2 Posts: 8,275 Forumite
    Request it again. Do it by letter this time.
    *SIGH*
    :D
  • Ordinarily, they send out statements twice a year. I receive mine every May & November.

    As DX2 stated, write to them, keep a copy & send the letter by recorded delivery. A month should be long enough to send out a simple confirmation letter.
    Donedoingdebt Lightbulb moment January 2000. Debt at highest approx £102,000. Debt now (October 2009 - absolutely fork all!!!):beer:
    CSA case closed on 02/09/10 :beer::beer:
  • Thanks both, I have been putting it off I suppose as they agreed to let us pay it off over 3 years (which was a huge surprise/relief) and I suspect they will change that to 2 years.

    But, I do need written confirmation for my own piece of mind so will write to them and hope for the best.:beer:
    Good Enough Club member number 2
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