Please Help, ASAP !!!!! 48 hrs to decide!!!!

sophie123_3

Hi All,
Im new to this so i will try and explain and correspond as best i can.

My partner took out a loan last year with his NatWest bank and as a result of some confusion over the direct debit repayments, the bank cancelled them and as he was unaware, he fell behind on some of his repayments. He had two accounts with them and his loan, and eventually they said enough was enough and they were closing his accounts and demanding all their money back. i know this is legally sound so we accpeted it. We went to Natwest anyway to set up a repayment method as overall, it came to just over 7 grand, and im not sure if anyone has this sort of money just lying around lol!

Anyway, the bank man spoke to us and recommended that we speak to TRITON credit services as they deal with these accounts. He took us into a private room and rang them for my boyfriend and said all he needed to do was set up a repayment scheme. This was done, and he agreed to repay £200 a month starting october 16th.

Today, when i went to the post he had a bright yellow letter addressed to him. It was basically ALLIED Credit demanding the whole sum of money, and that we ring MR Watson urgently. I rang my boyfriend at work and told him all of this and he rang them to find out what was happening. As far as we were aware, he was paying back 200 quid a month to triton so why have these ppl now turned round and asking for the whole lot of money, we've never even heard of them!!

They also asked for my boyfriends "side of the story" so, obviously unaware of anything dodgy, he told them. Its only now that ive started to google this whole situation that ive found everyone in similar positions. They also told my boyfriend that if he agreed to pay by the 18th of december, they would cut the debt by 40% and he would then have to pay back just over £4,000. He now has 48hrs to decide or they will start court proceedings against him.

Please can anyone help asap as im really worried, ive been in tears all day and dont know whats going on. We really dont have 4 grand, let alone 7 grand available, and are very stuck!

Thanks xx

JustJewels

Hi sophie123,

First don't panic, these things can be dealt with.

Not sure what you mean by "ive started to google this whole situation that ive found everyone in similar positions." - I'm not aware, would you care to elaborate?

Anyways, please, never speak to Allied again by telephone. Written contact, by recorded delivery only, and ask them to do the same. Any calls from Allied, just tell them the account is in dispute, and hang up. Allied have been called one of the rudest, most belligerent, and thickest DCAs out there.

Is the loan still with NatWest? What relationship to NatWest are Triton? Could you send a Subject Access Request to the bank to find out all payments made to the loan, and any charges applied? Could NatWest tell you why Allied are suddenly hassling you?

I'm sure an experienced person will be along in a while to offer more advice.

JJ

[Deleted User]

Hi Sophie,

Sorry to hear about your situation. However, I'm concerned you're not telling us all the full facts.

If you take out a loan, then the bank has all your details. And if you miss a payment, they write to you. If you continue to miss a payment, they'll write again with a more threatening letter.

If you ignore that letter, they'll write again with a final demand, telling you they are going to pass it over for legal action.

If you ignore that letter, they'll write again telling you they've passed it over to a debt collection agency and that they'll be defaulting you.

If you ignore that letter, they'll write again telling you that they've defaulted you.

If you ignore that letter, they'll write again telling you that they are going to take further (more drastic) action on the account.

This is generally what happens. Some more progressive banks will also text you reminders - but almost all will accompany these letters with harassing phone calls.

I'm trying not to be unsympathetic, but the situation you've described just doesn't happen if a couple of DDs don't go through by mistake. Your situation is the 'end of the line', so to speak.

Natwest clearly have your correct address, as the DCA letters arrived fine. And I'm very confident they will have written to you. So, why didn't you act sooner?

I'm sorry, but Natwest won't close your loan because of 'some confusion with the direct debit payments'. You would have had to constantly have missed repayments - and surely you would have known there was a problem because of the copious volume of letters they sent you telling you this?