can't connect laptop wirelessly

carly

Hi
Can anyone please point me in the right direction.

I have been using this laptop wirelelessly for 18 months ISP was Plusnet. Today we changed ISP to Sky and I now cannot connect the laptop. The desktop PC and 2 mobile phones connect wirelessly Ok so I assume that the problem does not lie with the router.
Laptop is a Gateway MT6839b ( i am not sure which type of encryption this is compatible with).
I have ploughed through all the help sections on Sky website and Netgear router pages ( router is Netgear DG834G).
I even briefly disabled security on the router to see if that was what was preventin connection but this had no effect.
Windows network and sharing centre reports that I am connected to local and internet but I cannot read any web pages.
Obviously I am missing something but what ? All help gratefully received

closed

What encryption is being used on the router, and do the settings in Vista? match?

carly

Router is set to use WPA 2.
where do I find the settings in Vista ?
thanks for the reply

closed

http://www.ntu.edu.sg/cits/itnetworking/NTUwireless/Pages/SettingUpWLANinWindowsVista%28SecuredWPA2%29.aspx

this guide refers to wpa-enterprise, you need to use wpa2-psk/personal instead.

carly

Well i followed those guidelines , thanks for your help, but I still cant get connected .

closed

Your settings are wpa2-psk personal, in vista, wpa2 on the router, and the encryption password matches?

carly

yes. I dont know what to do next. been going round in circles for 3 hours trying everything i can think of

macman

Connect it temporarily by ethernet just to make 100% sure that it is a wireless issue only.
If still doesn't work, then try ipconfig /release from the command line (Start>Run) to renew the DNS: Then reboot.

carly

works fine connectd by ethernet. will try ipconfig. thanks