Quickie for anyone in the know re John Lewis

Inforapennyinforapound

Have today bought 19" lcd tv from John Lewis.

Got home and broke sellotape on box and just took screen out and held it in place where it is intended to sit and we both agree that it seems too
small i.e disproportionate.

Nothing else in box was touched.I want to return it and pay for a 22" from same place.

They are happy to do this but will charge 10% of the purchase price as the tv is now "second hand".

Ok,i realise they have their t&c's etc.

Does anyone think that if i return to the shop i have any chance of avoiding this 10% charge? If i have to pay then so be it but wondered if anyone has similar experience.

As an aside,if they do see it now as "second hand" how will they sell it on?
10% seems a bit over the top to me.

Thanks

baby_fuzz

http://www.johnlewis.com/Help/Help.aspx?HelpId=7#returnsprocedure

I think if you pop into JL and explain the situation, they'd allow you to switch to the 22" no probs. If it looks like you haven't used it, and it is in saleable condition, you should be OK.

rosekitten

they are really good about this sort of thing in JL

jenniewb

Know they do the 10% thing in Comet, but not sure about JL.

jog

In answer to what they would do with it if it's classed as second hand, John Lewis now have clearance stores where they sell on customer returned items. We have got one at the Great Western Outlet Village in Swindon.

Jog