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Norwich Union Contacts Please

dfarry
dfarry Posts: 940 Forumite
Part of the Furniture 500 Posts Name Dropper Combo Breaker
in Mortgages & endowments
Hi all...

I hate Norwich Union and their offshore call centres... I recently had to claim for a motorcycle accident off the third party - who was a Norwich Union customer. WHat a nightmare that was trying to get things resolved with their call centre staff in India.

Anyway about two weeks ago I call NU again, this time to get a projection/settlement figure from them for my endowment.... where did my call end up.... that's right an Indian call centre.

The people are always very polite and friendly but I made it clear what I wanted and was told it would take 5 - 7 days...... guess what - nothing!!!!

Does anyone have contact details for NU, so that I can speak to someone that is UK based about this please?

Thanks

Comments

  • dunstonh
    dunstonh Posts: 121,109 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    My NU call points are UK only but they wont deal with you. One of the perks of placing business through IFAs ;)
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • dfarry
    dfarry Posts: 940 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    dunstonh wrote:
    My NU call points are UK only but they wont deal with you. One of the perks of placing business through IFAs ;)
    But I could try... PM me the number please mate :)
  • dunstonh
    dunstonh Posts: 121,109 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    It wont work. You dont have an agency code and you want NUFIS and not NUL&P. NUFIS is almost 100% overseas.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • photome
    photome Posts: 16,738 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Bake Off Boss!
    dunstonh wrote:
    It wont work. You dont have an agency code and you want NUFIS and not NUL&P. NUFIS is almost 100% overseas.


    Then why did you bother to reply at all.
  • dunstonh
    dunstonh Posts: 121,109 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Then why did you bother to reply at all.

    Because I can. ;)

    What help have your comments been?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Quincy_3
    Quincy_3 Posts: 2,204 Forumite
    Try http://www.b4usearch.com/

    Or http://www.saynoto0870.com/ and search fo an alternative number.

    Edit: Just had a look on saynoto0870 and loads of numbers listed.
  • silvercar
    silvercar Posts: 50,650 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    When I had a claim through Norwich Union direct I had to deal with their painful call centres in India most of the time. Occasionally I had a scottish operator. If the indian call centre gets overloaded it flips back to Scotland, so try phoning when they are busiest or keep redialling.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • dfarry
    dfarry Posts: 940 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Thanks Quincy... I'll give some a try....
  • missile
    missile Posts: 11,879 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Ask to speak to the call centre supervisor and register a client complaint. I got a nice man call me back from NU head office and my problem was solved within 10 minutes.

    If you get no joy send me a PM and I will send you a name and direct dial number for the guy I spoke to.

    PS: What bike do you have?
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
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