Tesco store collection not there!!

ocalllo

Not sure if this is the correct place - plse move if not.

I placed an order for kids toys online with Tesco on Thursday for Store collection after 4pm on Saturday.

I turned up 4pm on Sat to collect and they were not there. SA rang HQ and they had not been dispatched.

Sent and email today to HQ but no response. Im on a flight to Ireland tomorrow and toys are for neice over there.

Do i have any come back?

EmmEve

I've had a similar problem this wk. I ordered two items but only one came in, the other appears to have been missed out of the box and the item is now out of stock. They have refunded my money and told me to order again when its in stock. I'm not very happy to say the least!

You could try ringing them direct and telling them whats happened. When i first rang tesco direct once i got home from the store they offerend me a refund and £10 compensation!

chickywiggle

oh you just reminded me my tesco entertainment order hasn't arrived.....1st one ever placed - rang them because their e-mail says "if not arrived in 10 days call them" - but no apparently they mean 10 working days and to call back on Wednesday. Useless - I'll stick to play.com in future!

ocalllo

Order never did turn up - got call to say there was a 'glich' on the system and order was never processed, even though i received confirmation email AND they took the money from my card!!!
Then order was cancelled altogether, as one of the items was now out of stock, so i got a refund.
Extremely unhappy with this as have neice still expecting her 'Postman Pat'!! Asked for compensation and told 'tesco do not give compensation'!!

re-ordered item as still showing available, money taken, email received and was supposed to be ready to collect in store yesterday - no call received to say it was there (last time told only come to store if i receive call).

Haven't rang yet.....can this really happen a second time..what shall i do????