We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Direct Line taken too much....
Last month (12/10/09) my 5 year loan to Direct Line was finally finished so you could imagine my suprise when on Friday evening checked my balance to find they had taken another payment (£195), spoken to them this morning and they have confirmed it was there fault however I have to wait 10 working days before they can put it back in my account!
Am I entitled to any compensation? I'm sure if I owed them the money I wouldn't get 10 working days to pay it!
Mark
Am I entitled to any compensation? I'm sure if I owed them the money I wouldn't get 10 working days to pay it!
Mark
0
Comments
-
Last month (12/10/09) my 5 year loan to Direct Line was finally finished so you could imagine my suprise when on Friday evening checked my balance to find they had taken another payment (£195), spoken to them this morning and they have confirmed it was there fault however I have to wait 10 working days before they can put it back in my account!
Am I entitled to any compensation? I'm sure if I owed them the money I wouldn't get 10 working days to pay it!
Mark
What losses have you suffered that you require compensation for?
If you have incurred bank charges or charges for other direct debits not being paid then I think you could ask for these to be covered by Direct Line.
Make sure the direct debit is now cancelled so they cannot take any more money.
"We act as though comfort and luxury are the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about” – Albert Einstein0 -
If you pay by direct debit then this scenario is covered by the D/D indemnity scheme - the refund would be back in your account within 24 hours.
Of course if Direct Line then also refunds you - you will have to pay one amount back.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.4K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.5K Work, Benefits & Business
- 602.8K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards