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Woolwich Mortgage reserve account??

Sorry, another one.....

Can someone tell me how the woolwich mortgage reserve account works. I would just phone and ask, but they seem to be somewhat part time :)

From research it appears, that there is upto £20k available for home improvements, at the standard variable rate. Now is this amount only upto 85% of the property value? or will it go up to more than that?

Thanks a lot people.
Lee
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