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Aviva/Norwich Union Bonus Statements
Ryan23
Posts: 19 Forumite
Every year for 20 years now I have had a Bonus Statement - re my endowment mortgage - from Aviva (and their various predecessors) - usually in June. I have so far received no Bonus Statement this year. I wrote to Aviva and they have informed me today that "they are currently unable to issue bonus statements". How can a major company like Aviva be unable to issue something as basic as a Bonus Statement??? What is going on? Has anyone esle had a similiar problem? :cool:
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Comments
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How can a major company like Aviva be unable to issue something as basic as a Bonus Statement???
They have been working on their computer systems recently bringing legacy plans onto newer systems. Some plans have effectively being going offline (for want of a better word). I have a few plans on my books that cant generate values at the moment but will be able to soon.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Isn't it a requirement to produce an annual statement, dunston ?Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Yes it is on most plans (but not all). However, the system being temporarily unavailable to give out information for a few days has no impact on the sending out of statements.
They should be able to issue a copy of the one that sent in June that the OP didnt receive.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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