Need advice - welcome finance...

liamgibbins

Hi I have just received my welcome finance statment and was wondering if you have any views on the following.

Capitalisation Fee - I think this is the interest on the loan.

default fee Interest - Interest on the arriers i think

HPDI Fee - I have no idea what this is but its £18.

Ok the problem is that I have crossed referenced my statment with the bank account and found that they have charged me for multiple payment failures (on the same day) when thefunds where in the account for that payment, for instance...:

29th may 2009 - Payment refusal £103.50
29th May 2009 - Payment refusal £46.50
29th May 2009 - reject CR/DR Card Payment fee £5.00
29th May 2009 - Capitalisation £5.00
29th May 2009 - Payment £150.00
29th May 2009 - Payment Reversal £103.50
29th May 2009 - Payment Reversal £46.50
29th May 2009 - Reject CR/DR Card Payment Fee £5.00
29th May 2009 - Capitalisation £5.00
29th May 2009 - Payment £50.00
29th May 2009 - Payment Reversal £3.50
29th May 2009 - Payment reversal £46.50
29th May 2009 - reject CR/DR Card payment Fee £5.00
29th May 2009 - Capitalisation £5.00
29th May 2009 - payment £150 (THIS ONE WENT THROUGH)

The only payment I have authorised is £300 (to catch up with the arrears) I ring them at the last friday of ever month with card details.

Also Not to mention that in 2 years I have had 7 account managers and they have called me and told me that they are handling the account and I have been charged for it, I have also arranged for me to call them on payment dates that was arranged with the first account manager and they seem to disregard this... instead of me rining them they call me at work, the call does not connect with me been at work (I dont even have voice mail on my mobile) and I get charged for the call...


Also they are calling my girlfriend and my brothers phones that they dont have authority to call, They are not happy that they are ringing them to contact me..

in 5 months they have charged me £232 not including the interest when the funds where in my bank... also when I call and make a payment I stay on the phone incase theres any problems and they never is...

I dont know what there playing at but I feel like they are acting not in my best interests and seem to be playing with the rules to gain cash from me soo my loan never goes down..

Kazipoo

Surely if you can prove that the funds were in the account and ultimately taken on the very same day, they cannot get away with these charges? I would perhaps visit your local CAB with regard to these charges and see if they can point you in the right direction.