We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Debt Management Company
Redrog_2
Posts: 1 Newbie
About a year ago I contacted a DMC with regards to clearing debts.
I know people advise not to deal with them, but I had been with another compnay already for at least 3 years and had had little or no stress during that time.
I wanted to change because I realised that the debt would, under these cicumstances never be paid off.
The new company made promises of getting me debt free within 5 years so I went ahead, at first paying an admin fee of £200, fees which they told me were none refundable. They sent out a pack which I had to fill out, which I did. An agent called at my home and checked through the paperwork. Some amendments had to be made because my suitabillity, at that time, for an IVA was in question. All complete I thought!
After several weeks, of e-mailing more information etc.and a further £200 payment, no contact had been made with my debtors. Subsequently I received a CCJ against one of the debts. Their excuse was that I had not provided paperwork giving them the right to deal with my debtors. Something I felt their agent should have dealt with.
I became totally frustrated and decided to have no further dealings with them.
Beacause they did not fulfill their obligation to me I felt I should be refunded my monies.
Two letters and a phone call later and they refuse to take responsibillity for their inept communications and said the agent was not part of their company and that he was only a courier.
Can I make a claim against this company?
I know people advise not to deal with them, but I had been with another compnay already for at least 3 years and had had little or no stress during that time.
I wanted to change because I realised that the debt would, under these cicumstances never be paid off.
The new company made promises of getting me debt free within 5 years so I went ahead, at first paying an admin fee of £200, fees which they told me were none refundable. They sent out a pack which I had to fill out, which I did. An agent called at my home and checked through the paperwork. Some amendments had to be made because my suitabillity, at that time, for an IVA was in question. All complete I thought!
After several weeks, of e-mailing more information etc.and a further £200 payment, no contact had been made with my debtors. Subsequently I received a CCJ against one of the debts. Their excuse was that I had not provided paperwork giving them the right to deal with my debtors. Something I felt their agent should have dealt with.
I became totally frustrated and decided to have no further dealings with them.
Beacause they did not fulfill their obligation to me I felt I should be refunded my monies.
Two letters and a phone call later and they refuse to take responsibillity for their inept communications and said the agent was not part of their company and that he was only a courier.
Can I make a claim against this company?
0
Comments
-
Speak to the OFT.If you've have not made a mistake, you've made nothing0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards