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Warning! Halpriceperfumes . com

I ordered some perfume from Halfpriceperfumes . com and unfortunately received the male version instead of the female version.

After scouring the site for the returns policy which is under the Privacy Tab (Shouldn't it be under shipping or FAQ?!?) I had a look at the returns terms and it says the item needs to sent back within 7 days and they will cover any return delivery costs.

I decided to emailed/ring the company to let them know of the problem and have been unable to get through and have not had a response. I am a bit wary of returning the item and then not receiving a replacement or refund and then I would be out of pocket.

This website provides some very good priced perfumes but my warning is that if something goes wrong don't expect a response from the company.

When you checkout it provides a "Add comments about your order" I would suggest letting them know if you require the male or female version because on the order page it can cut off the last part which states which sex it is for.
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Comments

  • sinw
    sinw Posts: 7,771 Forumite
    i ordered two things from here n they took 4 payments, what a hassle getting the money back.............
    SIMPLES!
  • EmDools
    EmDools Posts: 20 Forumite
    Before I order from a website I normally have a look around for any reviews but didn't find any that were recent. Hopefully with this thread being posted it will help highlight any other dangers with them!
  • I have also had a problem with this company they advertised eau de parfum and sent eau de toillette,I ordered and paid for 2 bottles they only sent 1 !

    Tried calling many times also e mail ! In the end I contacted my credit card company filled out their form and they gave me a refund. Why can a company continue to trade when they are getting the orders so wrong !
  • they have been very good with me ...
  • I would be wary of any site that chooses to stick details of their Returns procedure in the privacy policy!

    I tend to check for clear and prominent links, as well as any additional pages of information related to secure ordering, contacts and customer service.

    Anything which gives the etailer a bit more credibility.
  • nellienoo
    nellienoo Posts: 1,347 Forumite
    Have to say I have bought stuff from there and (so far) they have been very prompt and reliable. Am really sorry for the guys that have had problems though -I hope you get it sorted quickly:( .Thanks for posting-always good to know any potential problems before you buy...
    :hello: SHARING THE LOVE (OF A BARGAIN) x
  • cte1111
    cte1111 Posts: 7,390 Forumite
    Part of the Furniture Combo Breaker
    Their premises are based out of my local chemist. I have to say the service in there is very poor and I avoid shopping there. They couldn't care less if the customer is happy.
  • Jordii
    Jordii Posts: 440 Forumite
    I have ordered twice of them now, and I have found the service very good.
    :o Young moneysaver in the making
    A penny saved, is a penny earned :D
  • I get loads of perfume from there and never had a problem, I hope it's not going to be a regular thing with them or else I'll be shopping elsewhere.
  • EmDools
    EmDools Posts: 20 Forumite
    There are two companies called Halfpriceperfumes, the only difference is that one ends in .com and the other .co.uk. The one I am whinging about is the .com which is based in Windsor.

    Just tried to load the website and it is automatically loading up a website called Perfume Warehouse which is also based in Windsor so I am assuming they have changed company name.
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