So what's the big announcement tmorro ? *Jobcentre employees only*

TEDDYRUKSPIN

Phone a call centre and speak to someone in south east asia?

gargantuan_2

They are doing what the Pension Service did a few years ago. Customers wont notice the difference really, apart from speaking to people with a strange accent (to them) now and again! Agree it's quite ridiculous though and a waste of money.

tvwatcher

This will probably drive effeciencies, as they will have the same number of staff available to answer calls, staff will in effect become a virtual call centre meaning that regional surges are handled better.

trevormax

Is this going to affect all BDC's? Did they give any details about which offices will be dedicated call centres and when they are planning to do this?

Just asking as I am waiting on Newport BDC to get back to me with a start date (if it will ever come) and just wondering if this will affect any potential job offer.

sammyjammy

trevormax wrote: »

Is this going to affect all BDC's? Did they give any details about which offices will be dedicated call centres and when they are planning to do this?

Just asking as I am waiting on Newport BDC to get back to me with a start date (if it will ever come) and just wondering if this will affect any potential job offer.

Newport BDC are one of the offices that will be a Contact Centre, it affects all BDCs in that at the moment they all have telephony teams who answer or field benefit enquires, these telephony teams will disappear. So in the BDCs moving to CCs everyone will start being a telephony agent and in all the others everyone will be Benefit Processer (obviously management teams excepting).

This (apparantly) comes into effect from next Monday.

sammyjammy

trevormax wrote: »

Is this going to affect all BDC's? Did they give any details about which offices will be dedicated call centres and when they are planning to do this?

Just asking as I am waiting on Newport BDC to get back to me with a start date (if it will ever come) and just wondering if this will affect any potential job offer.

Sorry pressed thanks instead of quote, is this for a twilight shift (4-8pm)? If not then its highly unlikely you will get placed in Newport BDC because all recruitment is now in Jobcentres only (excepting the twilight hours pilot vacancies)

tr82

http://www.pcs.org.uk/en/department_for_work_and_pensions_group/dwp-news.cfm/id/D9ECC68E-DA5F-4A61-9C9929FD18F38AB1

More on the PCS union website about the announcement

Anihilator

Typical whinging unions. Of course it will drive efficiencies. You don't need more staff to do this.

1984ReturnsForReal_2

Training for staff?

jumpycheese1

I remember having to send something off and the address was Bradford. I live in Leicester and my employersatthetime's head office was in Runcorn.

Erm, where is the logic there?