We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
🔔 Today's the final day to apply to become an MSE Forum Ambassador

charge for phone calls about a loan???

i have a loan with very (well catalogue account) and they sent my 1st bill while i was on holiday and the payment was due 2 days after the bill was sent so surprisingly enough the payment was not with them in time. I had to wait til i had been home a week til payday so could try to settle my bill - payment was overdue by 2 weeks by this point! i had phoned the company already and informed them of the situation but received a phone call the day before i could make the payment telling me i was in arrears. When my next bill came i realised that i had been charged £18 for a late fee (expected) and also £18 for them having to phone me!!! surely this is an unfair charge as i had explained to them already and had to pay for that call. Seems a lot of money for 1 phonecall which was unnecessary. Advice???

Comments

  • Egg 'got away' with £16, so £18 isn't far off it. I agree it is excessive for what is someone phoning you because 'the computer said so', but I think you have a fight on your hands to do anything about it :(
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
    Do something amazing. GIVE BLOOD.
  • CLAPTON
    CLAPTON Posts: 41,865 Forumite
    10,000 Posts Combo Breaker
    presumably you have closed the a/c?
    and written to say why
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.8K Banking & Borrowing
  • 252.3K Reduce Debt & Boost Income
  • 452.6K Spending & Discounts
  • 241.6K Work, Benefits & Business
  • 618.2K Mortgages, Homes & Bills
  • 175.9K Life & Family
  • 254.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.