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Query on free gifts with purchase

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We bought a new LG TV from John Lewis a few weeks ago, and the deal was you got a free Bluray Disc player. However they still haven't received it back in.

What is the legal implications with this - can we do anything about it? If JL eventually say "sorry you're not getting it" are we stuffed?

I did ask if they could substitute it with another model - even if we made up the difference in the value, but they didn't answer my question.
Everybody dies, but not everyone truly lives

Comments

  • We got the same deal at the end of last month and had to wait a couple of weeks and we received the disc player no problem.
    I can't say anything about legal rights but John Lewis are very good with their customers so I would of thought they would honour the deal you made.
    By the way the disc player we got was a Sony.
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