Wine points will be delayed

richyp

richyp wrote:

I have 3 sets of statements so far - and no wine points have been paid out at all :mad:

so looks like they wern't added on just before (or after 4-6 weeks or when the code itself expires or whatever the latest reason is) as I was promised...


Anyone actually see a load of wine points added to their accounts at the last minute? Actually got vouchers that were gained from wine points?

This is really annoying as do not want to draw too much attention to multiple accounts but having spent close to £500 on extra wine to get the 1000/1200 points codes and not to get ANY of them ...grrrrrrrrrr.

And what would CS say anyway - that I'll get them just before the next cut offpoint....etc ?

Real shame.

I just got an email back from CS stating that they have identified a problem with the eCoupons that were issued with the March Wineclub mailings, and that as a result points from these codes will be added at the end of the May-July '06 collecting period.

Can anyone else confirm they are getting this story?

Oh dear. That is annoying - I hope its not another case of trying to bring this issue up nearly 6 months after initial purchase...getting harder and harder to track all these points

HollyDolly

I had a problem with a delivery from the end of March. Phoned CS who said I needed to leave it for 30 days and then to phone again if still not on account and they would put them on manually. Suprise suprise I had to phone again, but no problem about them adding them manually and they turned up about 3days later.