Waiting for reply from chief executive of Lloyds TSB

tina1981

Hi there

I sent an email to the chief executive of Lloyds TSB today regarding a loan I took out in June.

Has anyone else done this?

Does anyone know what sort of timescale I should expect to receive a reply?

Please don't tell me eight weeks lol.

Cheers.

Tina.

jonesMUFCforever

Have you tried resolving the problem at a branch or telephoned customer relations?

The timescale would depend on the complaint .

tina1981

I've got a thread that I started back in July regarding this loan that I took out in June.

You'll probably remember. I tried in the branch, over the phone in writing and they just keep fobbing me off with letters that they are still investigating this.

So today I finally decided to send an email to the chief executive. Jones - I think you advised me to do this a few weeks back in my other thread.

Just wondering if it's another waiting game now.

tina1981

my thread is on page 44 of this forum lol - well at the time of typing this )

jonesMUFCforever

I remember you now!

One of his minnions will get in touch very quickly I think although it might be a while whilst your complaint is investigated at the top level.

Glad to hear you took my advice.

Blue_Diamond_2

Barclays service level is 48 hours which is FSA guidlines so you should get at least a holding response within those timeframes. It could take upto weeks to investigate though:rolleyes: