Is this a first?!!

In_Search_Of_Me

In brief I changed accounts to Lloyds & they made one !!!! up after another (ie couldnt even spell my name right -how hard is fishface to spell eh?!!)...anyhow...spoke to manager & requested full written explanation of what had got wrong. Got this today along with a huge bunch of flowers & apology note!! OK would have preferred dosh but what a lovely surprise to come home to eh!! Anyone else had simular after making a complaint?

crawley_girl

Actually yes - Natwest sent me flowers when it took about 6 weeks for my debit card to arrive.

However, they didn't send a card with the flowers so they were annoymous. I was a smug so and so cos I thought I had a secret admirer! I was gutted when they wrote the next day and said that they hoped I received the flowers. The card took a further 2 weeks to arrive and they said it was because I had a communal post box in my block of flats despite me telling them otherwise...

:heartpuls CG :heartpuls

fivemice

Goodness me how lucky are you!

My Natwest branch manager set up my new joint acct under my old address on purpose because he couldn't find my current house on the system (new build but has been registered 2yrs3mo by that point). So all my cards and PINs went to my old address, along with my cheque book. They told us they hadn't cancelled the cheque book because the new owner of our old address handed it in, only for us to write a cheque to the childminder this week and it was stopped.

This alongside a year of unfair charges due to cancelled DDs being taken, DDs taken early without notice, charges because I couldn't afford to pay other charges...

Not so much as a verbal sorry - the branch manager told me to look after my money better, while he's sat there lying to me about the DD Guarentee scheme and setting up accts to the old address on purpose!

OberonSH

I got flowers off Natwest when they messed my accounts up, and then refunded all the charges (about £100). But then they did the same thing the next month, so I closed the account. My hubby at the time got rather jealous though, when we came home to find the biggest bunch of flowers imaginable perced on the doorstep

tesuhoha

I got sent flowers when the garage I took the car to be serviced at messed up the oil change and the car wouldnt start. I got them at work and all it said on the card was 'sorry', so I thought I had a secret admirer who had wronged me.

Gerradene

A couple of years ago Natwest took three weeks to send me a new debit card which meant i had to go on holiday without one. They credited my account with £15 for when i got home and they phoned me to say sorry.

Was very pleased at the time but since then Natwest have been really rubbish, as soon as my credit rating is better i will be moving current accounts.