Who is responsible for making sure that no further payments are sent

CRANKY40

Do not wait until Tuesday. Call on Monday and ask to speak to a supervisor. If the case is stuck (CSA2), and can't generate the letter then someone will have to write one, or ring up the employer and ask them to stop deductions. A quick fax note to the employer to back this up is all that is required.

kelloggs36

Absolutely Cranky - I have been in the office many a time when they were on the phone to employers, so their excuse that it is stuck is unacceptable. All they have to say is that when the letter generated by the computer is released, that they should ignore it as it would have been dealt with. I would demand that this happens and go to the HEO in charge of that section if you get no joy.

pd001

kelloggs36 wrote: »

absolutely cranky - i have been in the office many a time when they were on the phone to employers, so their excuse that it is stuck is unacceptable. All they have to say is that when the letter generated by the computer is released, that they should ignore it as it would have been dealt with. I would demand that this happens and go to the heo in charge of that section if you get no joy.

heo........?

kelloggs36

Manager of the office.

jpmummy

Thanks for your help on this matter. I will call them tomorrow, despite the promse of a call on Tuesday. Just out of interest does anyone know how/why cases become "stuck", and do you think I can take action against CSA for not sorting this out? DH is thinking of seeking legal advice but I am worried it will cost us lots of money without getting anywhere.

jpmummy

RESULT! I called them this morning and after a bit of a debate they called the employer and told them to refund us! I am over the moon! Many thanks for all your support on this, however, we still have the small mater of overpayments, however I hold out no hope of getting them back x

Blonde_Bint

:TAlways hope JP always hope, after all you've had this result havent you:)

yes you carry on and dont be done down by any of this. Keep chipping away and every time you get over a 'hump' your going to feel like this.

Kelloggs n Cranky you just remember them two and hopefully they'll be around to give you a shove over the rest of your up coming humps:)

I know you'll find this hard to believe but even I need a little shove now and again:rotfl: I know someone who normally spends all her time doing that its :eek: isnt it:D

and I tell you what just to show willing if you put in the effort, i'll hold out the hope for you now thats a deal not

CRANKY40

jpmummy wrote: »

RESULT! I called them this morning and after a bit of a debate they called the employer and told them to refund us! I am over the moon! Many thanks for all your support on this, however, we still have the small mater of overpayments, however I hold out no hope of getting them back x

Now behave yourself. At the weekend you didn't even think you would get the payments stopped. You will get the overpayments back, but you need to take charge of the situation. Don't just sit back and wait for it to happen. I'd give them a week maybe to sort out some progress, then call again and say you want to make a complaint. You CAN do it. It's your dh's money, and he's entitled to have it paid back to him.

You've already saved your dh several hundred pounds in solicitors fees this week, not to mention the refunded deo payments :T

helpmehelpme

Hi

With ref to your overpayments due to circumstances not being changed, we are in a similar position (unfortuntely as we have still one other qualifying child it has put us in arrears AGAIN) but anyway, we asked what piece of legislation, policy they were using to backdate it to when the child no longer qualified and our case worker kindly (and I do actually mean that, she went out of her way to find it and it is not her fault she is only doing what she is paid to do) she sent us a letter highlighting how they backdate and the procedure so maybe you can quote this to them.
This is the extract we were sent. part highlighted was

Child Support (MAINTENANCE ASSESSMENT PROCEDURE REGULATIONS 1992)
(19) Where a superceding decision is made in a case to which regulation 20(2)(a) or (3) applies and the material circumstances is the deth of a qualifying child or a qualifying child ceasing to be a qualifying child, the decision shall take effect as from the first day of the maintenanc in which the change occured.

Hope this helps to get your money back, if the csa can use this to build up arrears then they will be using the same to pay back overpayment when the payments should have stopped

borders_dude

This happened to me befor when my voluntary deductions of earnings order came to an end, only trouble was after an extra three weeks worth was deducted my employer said it was up to CSA to refund and CSA said it was up to my employer to refund.

Some staff at CSA are more helpful than others, and some just arnt helpful at all. The CSA is failing and appears to be in an internal state of decline and farce.

Rant over.