help with 'one.com' demanding payment

m0jo

A year ago I opened a website really just experimenting, i'd previously done one then after a year when the renewal came I didn't bother.

then out of the blue today I got this:

_______________________________________________________________

Reminder date: 9/24/09
Reference: #########.co.uk

Outstanding payment of order no. ######.

As of 9/17/09, we have not received payment for the amount outstanding
on your order.

In order not to burden you with further costs, we ask that you pay the
amount as soon as possible. We draw your attention to the fact that you
may incur further costs if the amount is not paid by 10/2/09.

Item description: Amount in GBP:

Balance due for order GBP 19.32
Reminder charge (invoice number 3495426) GBP 10.00

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New total balance due GBP 29.32
============================================================

Payment of outstanding amounts should be settled via the Internet on the
following url:
https://www.one.com/pay.do?ocode=pkeKOakvOKviDSZW

Under your control panel click "invoice" where all invoices in relation
to your order can be seen, and from where payment of outstanding amounts
should be settled.

Please make sure that we have your correct e-mail address. You can check
this from the Control Panel on our web page (https://www.one.com).

If you are unable to pay by credit card for some reason, it is possible
pay by Home Banking.

Danske Bank London
Sort code: 30-12-81
Account number: 22004638

Instructions:

When making a bank transfer you must supply your order number:
###########

And if you wish to include your name:
###########


Best regards


SALES

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One.com
1 Ropemaker Street
London, EC2Y 9HT UK

Fax no. 0203 355 7918

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https://www.one.com

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__________________________________________________

I was shocked i only paid £9 for the first year and now I owe £30???? it didn't explain it was a 'rolling contact' i expected it to simply expire after the first year.

m0jo

Hello,

Thank you for contacting One.com.

As a promotion in UK, we are offering domain name registration/transfer
and 3000MB web space absolutely free for the first year. So all you had
to pay is a minimal setup fee of 9 GBP + VAT. However, for the renewal
of your account, you need to settle the payment for the webspace and
domain name.

According to our records, you only confirmed the cancellation of your
domain eazycad.co.uk on 9/24/09. The subscription ending date of your
domain is on 9/23/09.

We offer yearly subscriptions (12 months) which is automatically renewed
for the next period unless we receive the cancellation request 35 days
prior to subscription period ending. Since we have received your
cancellation request later than this period, you are still obliged to
pay the subscription fees for the current period.

Please refer to our Terms of Business (1.6. Cancellation of
subscriptions) for more information:

http://www.one.com/en_US/terms-and-conditions
Best Regards

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One.com

Web-site: http://www.one.com

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They since changed the bold text to 2010