Personal Loan on a Car

jassco

Hi all,

I bought a car back in February from Evans Halshaw (paid in full with debit card) and the HPI check at the time showed a personal loan linked with the car (from the previous owner), but I got verbal confirmation from Santander and written confirmation from EH that nobody had any interest in the car, and that this will be removed from the HPI check once I had bought the car. I'm now looking to sell it, and the HPI is still showing that there is a personal loan linked to the car.

I've spoken with Santander who have said that they are happy to give verbal confirmation to myself and the potential buyer that they have no interest in the vehicle, but they refuse to give written confirmation or wipe it from the HPI. The potential buyer is insisting (quite rightly) that they get written confirmation as they're a company and need it for their records.

I've spoken with EH and they're chasing it up with Santander, however I feel they will hit the same wall as myself, of "it is against company policy to provide written confirmation that we have no interest in the vehicle". Santander are saying that they need to speak with the original owner (who as far as I'm concerned may have even passed away, left the country etc.) before they can do anything else.

I'm interested in finding out what rights I have here, and how should I now approach the situation, particularly if EH fail to get the written confirmation? Should I be persuing EH or putting more pressure on Santander, and what approach should I take in doing so?

Thanks for all the support, and my apologies if this isn't in the correct place. If there's any information I've missed or you need, please just ask.

J

BigDave81

I didn't even know you could allocate a personal loan against a car, surely if someone obtained a personal loan to purchase a car that is that they would not know whether a car was even purchase surely??!!

Sorry, I can't help at all but just seemed a bit odd.

jassco

BigDave81 wrote: »

I didn't even know you could allocate a personal loan against a car, surely if someone obtained a personal loan to purchase a car that is that they would not know whether a car was even purchase surely??!!

Sorry, I can't help at all but just seemed a bit odd.

I completely agree and I'm quite puzzled by it all!

CHR15

Log Book Loan??

BigDave81

That wouldn't relate to Santander though would it?

jassco

I wasn't too sure what you meant by a log book loan, but after a quick google search, I can't answer that question properly as I don't have any more information about the type of loan other than what's on the HPI.

According to the HPI, it is a personal loan (mentions nothing about it being log book). However any finance on the car has been paid off in full, which is why Santander will give a verbal confirmation that they have no interest in the car. EH have said that they settled the finance.

I think that a problem arising is that the person who sold it to EH got a new car from them, and transferred the private registration plate that they had to their new car. Because of that link, it's a possible cause of why the HPI is still showing.

BigDave81

Would EH put it in writing and would this be sufficient possibly?

jassco

BigDave81 wrote: »

Would EH put it in writing and would this be sufficient possibly?

I mentioned this to the company who are buying the car (a vehicle leasing company), and they said EH don't have the authority to do so, and that it would be borderline illegal in the trade, as only Santander can give the confirmation. But please keep the suggestions coming!

BigDave81

I thought as much as it's not their debt or agreement etc but worth a try.

Failing following up with Santander along complaints line or selling to someone else I'm done though I'm afraid so will bow out and hopefully someone with more understanding on the subject will pop in ;o)

jassco

thanks for your help :beer:

jassco

after chasing up EH again (she'd told me it was currently at the end of her list of things to do!), she contacted Santander and I've just got an email as below:

[FONT=&quot]I have spoken with Santander, who are looking into the finance which is against the [car], it seems they have attached the finance for the customers new vehicle to her part exchange (your [car]) in error.[/FONT]

[FONT=&quot]I have faxed them the relative paper work and they will remove the interest showing against the [car]. [/FONT]

[FONT=&quot]If you can bear with them, it normally takes a couple of days and then Hpi will be clear.[/FONT]

Only part I'm sceptical about is that they are only 'looking into' it