PC Tools' Refund

USOpenTennisFan27

Long story cut short: My computer became infected with a trojan a few days ago. I bought a download version of PC Tools' Spyware Doctor (SD) (not cheap) on the understanding that I had a 30 day money back guarantee. Tried SD, didn't work. Had to rid my PC of the malware by restoring from the master boot record - effectively a format of the C drive. Now I want my money back from PC Tools.

Looking at the PC Tools web site for SD it says: "If for any reason you are not happy with your purchase, simply contact our friendly consultants within 30 days, and we will happily refund 100% of the purchase price."

Trouble is I can't locate these 'friendly consultants' anywhere on their web site. I thought I'd ask through their community forum, but I've not been sent my activation email for many hours now. PC Tools' address in Reading is shown on the Contact Us page, but there's no phone number. Any suggestions as to how I can go about getting my money back before this 30 day period ends - I've got about 20 days left?

PS Just tried 118 500. PC Tools Limited in Reading ex-directory and not contactable by telephone. Also noticed they're charging a 22% VAT rate?

Okay scrap this - I'm now making progress with PC Tools now. This post can now be deleted.

KeithP

Is the unusual vat rate because the product is notionally shipped from Ireland?

Editted to add....
you can delete your own posts.
Click 'edit', click 'delete', then follow your nose.

I_know_my_ABC_and_my_CMYK

I got rid of my Trojan recently with Loaris Trojan remover. Nothing else worked. It did somehow manage to delete the DNS code, but wasn't a problem putting it back in.

CHR15

There is nothing your PC could be infected with which couldn't be removed for free.

Use the techy forum, there is always another method to try before commiting money (by commiting money, I mean paying someone else to do it if it all gets too technical).

I_know_my_ABC_and_my_CMYK

CHR15 wrote: »

There is nothing your PC could be infected with which couldn't be removed for free.

Use the techy forum, there is always another method to try before commiting money (by commiting money, I mean paying someone else to do it if it all gets too technical).

I used all the info on the techie board, as much as I could, but nothing worked, hence I borrowed Loaris from a friend of mine and deleted the program off when I had cleaned my pc with it.

The Trojan I had prevented me from downloading spy bot etc as well as windows updates. It was annoying more than anything as it was re directing all my web pages.

missay80

im having the same problem with pc tools i also got a virus n bought spydoctor with anti virus which didnt work i also want a refund and am having the same problem in locating how to can you please shed some light on how you got through to pc tools many thanks

USOpenTennisFan27

You need to create an account. Once created, click on the 'MyAccount' link. Then click on the 'My Support' tab. Click on the 'Ask a question' link. Fill in all the relevant details and explain why you want to cancel in the Message field. When done press the 'Send Message' button and you'll get confirmation your message was sent and you'll get a 'ticket' number.

sunil1234

try super antispyware and free version opf avast anti virus,

http://www.superantispyware.com/

http://www.avast.com/

both free and the only ones to remove m torjan when kaspersky and mcafee couldnt and neither could spybot s&d and numerous others