Updated Printable Money off Coupons & Policies Thread 9 (and chat)

Genmod55

mrs_angry wrote: »

so thats a bit naughty of them to email you and tell you it was there if it wasnt, i would make a point of bringing this up when you next went in;) and if no joy then maybe email them to tell them this fact, i hope you get it sorted;)

Thanks, I will certainly follow it up and let you know how I get on.

mrs_angry

madmuppet5 wrote: »

Ahh keep the faith Mrs. A. we've all been there. Yea I miss me old pals :A

bring back the old days;) they will be back;) (thats your pals mad, not saints):o;):D

good nite all, thats my lot for tonight, keep mad company everyone;)

newish2this

Just read this on HUKD;

Waitrose £5 off £30 Spend in The Sun - 3rd October.

Voucher's valid in store from Sat 3 Oct - Sat 10 Oct inclusive.

As usual - voucher's valid on all items excluding: tobacco, stamps, mobile phone top-up vouchers, E top-up, lottery purchases, Gift Vouchers, cash back transactions, car park charges, Waitrose coffee shop and excludes Waitrose motorway service station branches.

The £30 has to be spent in one single transaction and it's one voucher per person.



I think these should be accepted at tesco seeing as it is a spend and save coupon:beer:

pinkprincedss1980

madmuppet5 wrote: »

For my 1000th post I thought I'd just send out a heartfelt plea for all me pals that are still ghosting and lurking to please come out to play. Mad misses you sooooo much (you know who you are) XXXX:T:T:T

:A:A:A

Happy 1000th post mad an congrats :T:T:T:T

Pink's been busy working lots just lately so hasnt had much time to post just read an thank people :rotfl::rotfl::rotfl::rotfl:

cashless-cow

:rolleyes2 Just had a follow up call from Tesco wanting to know about my experiences with their Dundee call centre. :eek:
I think the poor girl wished she'd never asked :rotfl::rotfl::rotfl::rotfl:
I explained my concerns that whilst Tesco have a 'national coupon acceptance' policy, the customer never knows from one day to the next whether their coupons will be accepted, as the policy is interpreted differently depending on the SA/Teamleader/CS Desk/Checkout Manager/Store Manager etc etc etc. :eek::eek::eek::eek::eek:
A shopping trip in the same store (on different days, of course) can result in coupons happily being accepted one day :j, whilst another day they will be scrutinised then rejected :mad: in a fashion that makes the customer feel like a criminal.
It is this inconsistency which is frustrating not only at store level but also at the call centre where you take pot luck on the person answering actually knowing what the national policy is, without having to pretend to check with another colleague, then giving you 'their own interpretation' of it, just to side with the store.
Following my most recent (useless) call to Dundee, I actually sent an e-mail direct to Terry Leahy and within 2 weeks I had a letter of apology and a £5 gift card for the conditional spend coupon that had been refused in store and by Dundee.
I also explained that I currently have a handbag full of e-mails (slight exagerration...it's full of coupons:rotfl:) from head office which I take with me when I go shopping, that I can show to staff if they refuse my coupons. As far as I am concerned, as long as I stick carefully to the policy....no duplicates/out of date/unredeemable or dodgy coupons.......and I am always careful, then a shopping trip to Tescos using coupons should be a positive experience, not the rollercoaster ride experienced by so many customers. :eek::eek:
Having worked as a checkout teamleader myself, I know this is probably a training and communication issue in some stores. Long term employees (old trouts) often stick to what they were told when they first trained and probably haven't had their training updated since, whilst newer (and generally younger) cashiers are usually aware of the correct policy, especially things like other store conditional spend vouchers.
When asked what would make me more likely to shop at Tescos, guess what I replied....a consistently applied MOC policy across all stores.....with a system in place to stop large scale abuse like Clowne store.... I still can't believe that the security staff at this store didn't spot these same customers returning again and again. Perhaps Mocs should only be taken when used with a validated clubcard, so that misuse/abuse could be traced back? If the policy was enforced across all stores, it might reduce abuse and genuine MOC users would have nothing to fear.

sharica

cashless-cow wrote: »

:rolleyes2 Just had a follow up call from Tesco wanting to know about my experiences with their Dundee call centre. :eek:
I think the poor girl wished she'd never asked :rotfl::rotfl::rotfl::rotfl:
I explained my concerns that whilst Tesco have a 'national coupon acceptance' policy, the customer never knows from one day to the next whether their coupons will be accepted, as the policy is interpreted differently depending on the SA/Teamleader/CS Desk/Checkout Manager/Store Manager etc etc etc. :eek::eek::eek::eek::eek:
A shopping trip in the same store (on different days, of course) can result in coupons happily being accepted one day :j, whilst another day they will be scrutinised then rejected :mad: in a fashion that makes the customer feel like a criminal.
It is this inconsistency which is frustrating not only at store level but also at the call centre where you take pot luck on the person answering actually knowing what the national policy is, without having to pretend to check with another colleague, then giving you 'their own interpretation' of it, just to side with the store.
Following my most recent (useless) call to Dundee, I actually sent an e-mail direct to Terry Leahy and within 2 weeks I had a letter of apology and a £5 gift card for the conditional spend coupon that had been refused in store and by Dundee.
I also explained that I currently have a handbag full of e-mails (slight exagerration...it's full of coupons:rotfl:) from head office which I take with me when I go shopping, that I can show to staff if they refuse my coupons. As far as I am concerned, as long as I stick carefully to the policy....no duplicates/out of date/unredeemable or dodgy coupons.......and I am always careful, then a shopping trip to Tescos using coupons should be a positive experience, not the rollercoaster ride experienced by so many customers. :eek::eek:
Having worked as a checkout teamleader myself, I know this is probably a training and communication issue in some stores. Long term employees (old trouts) often stick to what they were told when they first trained and probably haven't had their training updated since, whilst newer (and generally younger) cashiers are usually aware of the correct policy, especially things like other store conditional spend vouchers.
When asked what would make me more likely to shop at Tescos, guess what I replied....a consistently applied MOC policy across all stores.....with a system in place to stop large scale abuse like Clowne store.... I still can't believe that the security staff at this store didn't spot these same customers returning again and again. Perhaps Mocs should only be taken when used with a validated clubcard, so that misuse/abuse could be traced back? If the policy was enforced across all stores, it might reduce abuse and genuine MOC users would have nothing to fear.

:T:T:T:T:T:beer:

Genmod55

cashless-cow wrote: »

:rolleyes2 Just had a follow up call from Tesco wanting to know about my experiences with their Dundee call centre. :eek:
I think the poor girl wished she'd never asked :rotfl::rotfl::rotfl::rotfl:

Very well said! What sort of response did you get?

nahteb20

newish2this wrote: »

Just read this on HUKD;

Waitrose £5 off £30 Spend in The Sun - 3rd October.

Voucher's valid in store from Sat 3 Oct - Sat 10 Oct inclusive.

As usual - voucher's valid on all items excluding: tobacco, stamps, mobile phone top-up vouchers, E top-up, lottery purchases, Gift Vouchers, cash back transactions, car park charges, Waitrose coffee shop and excludes Waitrose motorway service station branches.

The £30 has to be spent in one single transaction and it's one voucher per person.



I think these should be accepted at tesco seeing as it is a spend and save coupon:beer:

You beat me to it!! lol

Waitrose £5 off £30+
Newspaper-based voucher

Grab a copy of The Sun newspaper (60p) on Sat 3 Oct and inside you'll find a cut out voucher for £5 off £30 spend at supermarket Waitrose. The voucher's valid in store from Sat 3 Oct - Sat 10 Oct inclusive.

cashless-cow

Genmod55 wrote: »

Very well said! What sort of response did you get?

She initially said this will only take a few minutes :rotfl::rotfl:.....15 minutes later and 'rant' over :rotfl::rotfl:she thanked me for my help and asked if I would like to be contacted for my opinion again by them. :j
Poor girl, every time she asked me a question on a scale of 1-5 about my call centre experience, I gave her an answer that wouldn't fit in her 'tick' box and I could hear her frantically typing to keep up with me :rotfl::rotfl:

PS congrats Mad on your 1000th post :T

strawberryberry

morning another days work for me yipee - so will do a shop on the way back home.
Last day to double up vouvhers for clothes and wine - forgot to take them yesterday.
OH keeps on buying wine and i have to keep taking it back as why spend money when yuo can spend double ups. I think they r getting a bit suspicious but i do have the receipts.
I never throught those words would pass my lips
" I told you not to buy wine ":eek: