7dayshop.com customs charges!

travel_freak

>:(
Hello
Just tried to post this new topic and computer crashed - so apols if it appears twice!

Has anyone ordered stuff from 7dayshop (in Guernsey)of late? I've just ordered goods only to receive a card from the post office saying I have to pay a customs charge and Royal Mail handling fee to get my goods. When I rang Customs and Excise to see if a mistake had been made they told me I was "one of thousands" of people who had rung in to enquire/complain about 7 dayshop. Apparently 7dayshop always used to pay the duty and stamp parcels to say that this had been done but they changed their standard terms and conditions for a short period of time to say they would no longer pay duty. On looking at their website today they seem to have changed their Ts and Cs again to say they will now pay duty for all future orders. This doesn't help me! I know I have a duty to read Ts and Cs but having ordered from them in the past I expected these to be the same or at least not to have changed so fundamentally.

Is anyone out there in the same boat and, if so, any suggestions on how to handle the situation? I feel really aggrieved that I am expected to fork out an extra £30 now! I paid by credit card and am thinking about putting a chargeback in place if they won't reimburse the customs charge.

Thanks!

Birdy

A few weeks ago I purchased some items totalling £30+ and they were sent in two separate packages each one being under £18 thus avoiding the taxes, but now I shall be more careful when reading T&Cs in case they do change from time to time.

Thanks for the warning