Coop card cloned or something!

DON79

Hi all, I just had a call from Coop Bank.

I was a bit suspicious at first because it was an automated voice asking for me and then asking me to confirm dob by pressing this key and that key. So I didn't do it initially and then I looked on the bank website and discovered that this is their procedure. So I called back.

Turns out somehow my card details have been obtained and used in a Jewellery store in the USA for £315! :eek::eek: So Coop are stopping my card and sending me another with a new pin. I am guessing this if it does go through initially is going to make me a bit overdrawn but hopefully they will stop it before it gets that far. She said they had no info on how it happened to my account but will pass onto police if they find out. Thing is the card is not out of my sight in shops like Asda etc. so I have no idea how that happened. She said it could just be someone has managed to copy the details from somewhere??

So it is just as well I was at Asda this morning to top up on a little shopping and am pleased my card wasn't declined whilst I was there too!

So just to let all you coop users that they will use an automated warning service regarding fraudulent transactions initially so that you can check if the last few transactions are genuine or not.

Well done Coop Bank! :T

Donna

skylight

The Natwest have done this to me a few times - not that my card was cloned, but stopped the card due to suspicous activity (amazon purchases for less than 20p each!!); first I knew both times was when my card was refused!!!

But what I mean to follow on from, is that Natwest also do an automated call referring to the last few transactions to see if you know them or not.

Round_The_Bend

Yes, same thing happened to me yesterday. I tried to pay for an airline ticket with Air France with the Co-op Electron Card. It was rejected, initially I thought because it was not a bona fide Visa debit card. I received the automated phone call, phoned Co-op directly because I thought that it might be one of those hoax phone calls, where you press the key pad and then get charged £20 per minute by some company based in the Cayman Islands. Co-op confirmed that it was a security check and that, in fact, the Electron card could be used in order to book flight. Good to know for the future but had used my partner's card by then. Still, at least I know my money's safe with the Co-op!!

fiveyearplan

I had that a week ago. They just kept ringing my home number. If they thought it was fraud on my account - why didn't they try me on my mobile? They phoned my home number every day for about 4-5 days in a row. I never check that phone so had no idea. They also declined a transaction when I was trying to pay my electricity bill. The transactions that they thought were suspicious were withdrawal at an ATM in a train station (my office is right across the street and I often use that ATM), my payment to British Gas for gas supply - that transaction said it was a direct marketing company and another one to a 'toy' store. My husband bought a computer game online for £5.00.

philnicandamy

they're lucky they found a shop that took electron......:rotfl::rotfl:


sorry....couldnt resist

DON79

philnicandamy wrote: »

they're lucky they found a shop that took electron......:rotfl::rotfl:


sorry....couldnt resist

Well I was thinking that because £315 worth of Jewellery on an electron card, obviously not checked for available funds because no way I have that much! :rolleyes: :rotfl:

pmg19680

DON79 wrote: »

Hi all, I just had a call from Coop Bank.

I was a bit suspicious at first because it was an automated voice asking for me and then asking me to confirm dob by pressing this key and that key. So I didn't do it initially and then I looked on the bank website and discovered that this is their procedure. So I called back.

Turns out somehow my card details have been obtained and used in a Jewellery store in the USA for £315! :eek::eek: So Coop are stopping my card and sending me another with a new pin. I am guessing this if it does go through initially is going to make me a bit overdrawn but hopefully they will stop it before it gets that far. She said they had no info on how it happened to my account but will pass onto police if they find out. Thing is the card is not out of my sight in shops like Asda etc. so I have no idea how that happened. She said it could just be someone has managed to copy the details from somewhere??

So it is just as well I was at Asda this morning to top up on a little shopping and am pleased my card wasn't declined whilst I was there too!

So just to let all you coop users that they will use an automated warning service regarding fraudulent transactions initially so that you can check if the last few transactions are genuine or not.

Well done Coop Bank! :T

Donna

Hi Donna, Thanks for letting us know about this. Its frightening innit:eek:. I was watchin a programme the other night on this cloning thing and its too technical for me to understand .
Glad to see the co-op are on top of things tho :T

MicheH

philnicandamy wrote: »

they're lucky they found a shop that took electron......:rotfl::rotfl:


sorry....couldnt resist

Now that was funny! :rotfl::T

Not a funny story though. I havn't had to use my pin device when purchasing online yet either. I was victim of fraud last year on my 'dare I say it' credit card. It scares you for sure!