Having probs with Payplan

ladylumps

I thought they were fantastic at the start.

Basically, aside from my other debts. I have a personal loan with Natwest, my bank. I was advised by the nice man not to worry about cancelling this DD as they will refuse anyway (which they did because I tried anyway) and they will take care of it for me.

I then receive a letter from my case manager saying my debtors have now been contacted excluding my bank (if applicable). In my case, it is applicable. Then they told me to start making my payments to Payplan (which I have 179.00) but then I tried calling, there was no answer so I emailed.

I basically said hold up, I am not paying you AND paying the DD to Natwest when I was told it would be sorted. I haven't received a reply, I sent this email around Thursday/Friday.

What will happen now? Natwest will hardly give me a refund when it is a debt and that itself is 145.00 - then I am paying Payplan 179.00.

What can I do? Why havent they contacted my bank exactly??

System

Ladylumps

Have you got the justabank account with payplan?

Lenny

ladylumps

Hi Lenny,

No I am not sure what that is, all I know is I am on a DMP. I have others debts too you see, with CC companies and catalogue companies.

System

Roger Ladylumps. Will PM you a direct phone number.

Lenny

System

Join Date: Feb 2006
Post Count: 245
Thanked 82 Times in 55 Posts Payplan Number

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Ladylumps

I have PMd the number. I have not advertised on the board for obvious reasons. WHen you phone them and you may get them before 1830 ask them to send you a justabank logon - they can email it to you!
Any more questions just ask. I'm at the stage where most of my offers have been accepted and I've noticed a lot of my emails are going unanswered for weeks. Its beccaue they are so busy.

Good luck.

Lenny

ladylumps

Thank you so much Lenny!

I am also having probs opening a new bank account (as advised by them).

I keep being rejected, even for the basic one.

System

I've put a post in your basic bank account thread that you should read.

Lenny

aimme13

hi, im also with payplan, and have been for 2 years, i didnt have any problems so i guess i was lucky......with regards to phone calls i know each time your case goes to a different stage you get a different case officer and phone number.........i have never had anyone actually answer the phone but always leave a message and they have always returned my call wothin the hour.............however i emailed them last week about something i have had no reply???.....so it seems the phone is the best way......good luck