We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
LX Direct help!
DazzaMc
Posts: 811 Forumite
OK. I used a £15 code a few weeks ago for a shirt. The shirt was £16.99. So they charged me £16.99 and £3.50 in 2 transactions (weird.)
Then they refunded £15.
However the shirt was too small. I sent it back and ordered a new one at the same time. The lady said they would have to refund the first shirt and charge me again for the new one (even weirder.)
I mentioned about the £15 and felt a bit fraudulant when she said "Oh yes you used a £15 VOUCHER."
They refunded the £16.99 and left the £15 deduction on. BUT. Didn't refund the postage. So I have been charged twice? Is this fair? I always thought returns were completely free??
Then they refunded £15.
However the shirt was too small. I sent it back and ordered a new one at the same time. The lady said they would have to refund the first shirt and charge me again for the new one (even weirder.)
I mentioned about the £15 and felt a bit fraudulant when she said "Oh yes you used a £15 VOUCHER."
They refunded the £16.99 and left the £15 deduction on. BUT. Didn't refund the postage. So I have been charged twice? Is this fair? I always thought returns were completely free??
0
Comments
-
No in my experience they only refund the postage when an item is faulty / damaged.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.5K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.4K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards