can you help

michael_patterson

i recently thought about changing my mortgage with the halifax new rates and all that. she gave me some examples over the phone and i told her the one i was interested in changing to..she said she would send the paper work for me to sign but to my knowledge i never recived it and so i didnt sign anything yet they have changed my mortgage is this legal ?

Ian_W

Hi Mike,
No expert but if the product switch is one that lowers your monthly payments, doesn't involve you paying any fees and doesn't tie you in with penalties for a period of time then I would have thought they could do it by phone at your request [all calls are recorded and monitored etc, etc] as it is beneficial to you. However, if the switch in any way adversely affects you whether it's by costs or limiting your freedom to move to another lender, then I think they would need your agreement in writing to the new terms.