What are my rights?

[Deleted User]

I bought a new divan bed for my son, his first big boy bed. Unfortunately when I unwrapped it not only I found that it was filthy in places, but it had a hole on the platform base with the filling sticking out. :eek:

I just emailed the store and am waiting for their reply.

The terms and conditions on their website, whihc were read to me when I placed the order over the phone, say the following:

'We give you free insurance on all goods so you can order with confidence. However, for free insurance you MUST inspect your goods BEFORE you sign for them. Your delivery driver will wait but do have a pair of scissors to hand - open boxes carefully along sellotaped edges. Mattresses are usually double plastic wrapped for protection and can usually be inspected without opening. We take great care in packaging your goods and they should arrive in perfect and hygienic condition. - Delivery personnel are obliged to wait up to ten minutes for you to inspect your delivery.
In the unlikely event of any damaged goods, for free insurance you must sign 'damaged' on your drivers delivery note and contact us immediately.'

Now, I did inspect the bed on delivery as much as I could by opening up the wrapping with scissors but I didn't see the hole, nor the filthy patches as they were on the other side.

Does anyone know what my rights are? TIA