Website Access Problem 'page load error'

Tea3

HI, I run my own websites but wont mention names on forum as I never advertise on here, but since I moved one of the websites to a new host it seems like lots of people can no longer access it. They can click on links, type the address in direct, click on banners etc but nothing, just page load error. On the other hand many people can get on no problem (including me from laptop, mobile, pc etc). The people with no access used to be able to view the website before the move, they use various browsers (ie, mozilla, etc), they have tried at times when I know 100% the website was there as I was on it, they have tried typing in address direct, they have hovered over links and the website address shows as correct in bar at bottom of screen, they have not changed their settings etc.

All in all I would say something was changed on the website when it was moved to the new host around 6 months ago, or (more likely IMO) the new host has something on the server or firewall that is stopping some traffic getting through - I had a large drop in all visitor stats since the move on all websites, but this one website is the only one that people are mentioning and emailing about alot.

I have contacted the webhost company but expect the usual 'its working at our end, prove there is a problem' reply and although I can send them links to forums and customer emails etc saying about the problem I am fairly sure they will reply with the standard 'its their machines' - this is not possible as with those same machines they could access the website no problem before we moved to the new host.

UNfortuantely moving back to old host is not an issue as this website in question is very picture heavy and it was loading very slowly on the old host which was the reason I moved it to this new host who I had my other websites with.

Any help appreciated or advice appreciated.

Tea3

Hi - thanks for replying and the offer of help but it looks like it more or less sorted now - the webhost for once acknowledged the problem and rectified it somewhat. Its not perfect as a few people still cant view the site but I think that may be a setting at their end as most who could not view it now can.

thanks again