Money taken from basic account by debit card by txtloan - now overdrawn

budders32

Ok I know I shouldn't have used a company like txtloan, but it seemed ok for a short term solution. However I didn't realise they wanted there money back within 7 days, I thought it was on my payday, my fault. Anyway they added £100 charges within 2 weeks so a £110 repayment for a £100 loan became £200, I refused to pay and emptied my account whilst i came to a resolution with them. I have just received an online letter from halifax, who inform me that i now owe them £28 for going overdrawn. I had no money in the account, but somewhere txtloan have taken £200 using my debit card details (visa electron). How is this possible? It's only a cardcash account, which is a basic account, and i don't have any overdraft facilities etc or anything. My balance was 10p and is now minus £199.10. I cannot see how halifax have let this happen, I only noticed this 30 minutes ago, and I've got to call customer relations tomorrow, but in the meantime i thought I'd see if anyone had a answer to how many can be taken via a debit card when i had nothing in the account and am now in the red to the tune of £200!

jonesMUFCforever

I know what I would like to say but I'll bite my tongue for now.
You borrowed money from a sub prime money lender who want their money back.
Whose fault is it that you didn't ''realise'' that they wanted their money back within 7 days?
If it was only a short term thing why is the money not in your account now to pay?
Not sure if Halifax send online letters to customers about charges - not sure what that is all about.
I would tread carefully with Halifax as this kind of behaviour could lead to them closing the account.

The way forward - speak to Halifax but be polite explain when the money will be in the account to repay - pay the £28 fine and don't borrow anymore from moneylenders.

You might just get to keep the account - if you are bolshie I would look at opening another account at another bank.

nikki2804

TBH id contact Citezens Advice about this to see if what they did was legal esp if youd made a resolution with them. Id check the loan agreement also just to make sure theres nothing in the small print to say they could do this.