Advice and help please

honeybear_2

AMBERSHADOW wrote: »

can I just ask please whats a sar?

I believe it's a Statutory Access Request. It might make more sense if you have a look at Hippo's profile then access the homepage. It's not something i really know about but hope this helps

rog2

AMBERSHADOW wrote: »

can I just ask please whats a sar?

The Data Protection Act, 1998, gives you the right to request, from any organisation, everything that they hold on file about you.
To do this, you would need to submit a 'Subject Access Request', or SAR, to that organisation, along with the Statutory Maximum Fee of £10.
On receipt of your request, plus the £10 Stat fee, that organisation then has 40 days in which to provide you with everything that they hold about you.
This would include copies of all statements and a copy of the original 'signed' consumer credit agreement, relating to the account.
For more information about SAR requests, have a look at:

http://www.ico.gov.uk/what_we_cover/data_protection/your_rights/how_to_access_information.aspx

It is an excellent way of getting all details and, providing they exist, the 'statements that you have been asking them for.

It is not intended as an alternative to a cca request, but the lack of information, for example no cca or missing/doctored statements would have the same effect in rendering the agreement 'unenforceable'.

AMBERSHADOW

Thank you will do that tomorrow

AMBERSHADOW

Ok sent off for cca no reply as yet sent recorded delivery