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When CSA "Write Off Arrears"??

In what circumstances would they do this? As since my soilcitor contacted them about arrears from 1997-2005, they have not responded since March this year
41E
Power to write off arrears
(1)
The Commission may extinguish liability in respect of arrears of child
5
support maintenance if it appears to it—
(a)
that the circumstances of the case are of a description specified
in regulations made by the Secretary of State, and
(b)
that it would be unfair or otherwise inappropriate to enforce
liability in respect of the arrears.
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