a4e etc work and pensions committee

highpark1

The Work and Pensions Committee today announced an inquiry into “Management and administration of contracted employment programmes” The Committee welcomes submissions, in accordance with the guidelines set out below, with reference to areas such as:

• Are there sufficient safeguards in place to prevent providers from making fraudulent claims for outcomes they have not achieved?

• Is there sufficient protection for employees who raise concerns about their employers’ delivery of a contracted employment programme?

• Does DWP’s contract management approach ensure the quality of service received by customers is commensurate with the level required under the contract terms?

• Do DWP and the National Audit Office effectively monitor the accuracy of providers’ management information systems, provider performance against targets, and the evidence on which provider payments are claimed?

• How has the centralisation of contract management in DWP impacted upon the role of Jobcentre Plus and both provider and customer experience of outsourced employment programmes?

• Will the customer charter proposed by DWP ensure that customers, Jobcentre Plus and contractors know what they can expect of employment programmes?

• Will contract management in the prime contractor model be transparent and effective in monitoring quality throughout the supply chain, and in maintaining a role for sub-contractors?

The Committee seeks written contributions on this issue from interested organisations and individuals. The deadline for written evidence is Thursday 1 October 2009. Oral evidence sessions will take in the autumn.

Please note

Each submission should:

• begin with a short summary in bullet point form;

• have numbered paragraphs; and

• be in Word format with no use of colour/logos.

A copy of the submission should be sent by e-mail to and marked ‘Contracted employment programmes’. If you do not have access to email, a paper copy should be sent to:

Work and Pensions Select Committee, House of Commons, 7 Millbank, London, SW1P 3JA.

It would be helpful, for Data Protection purposes, if individuals wishing to submit written evidence send their contact details separately in a covering letter. You should be aware that there may be circumstances in which the House of Commons will be required to communicate information to third parties on request, in order to comply with its obligations under the Freedom of Information Act 2000.

A guide for written submissions to Select Committees may be found on the parliamentary website at

Please also note that:

• Material already published elsewhere should not form the basis of a submission, but may be referred to within a proposed memorandum, in which case a hard copy of the published work should be included.

• Memoranda submitted must be kept confidential until published by the Committee, unless specifically authorised.

• Once submitted, evidence is the property of the Committee. The Committee normally, though not always, chooses to make public the written evidence it receives, by publishing it on the internet (where it will be searchable), by printing it or by making it available through the Parliamentary Record Office. If there is any information you believe to be sensitive you should highlight it and explain what harm you believe would result from its disclosure. The Committee will take this into account in deciding whether to publish or further disclose

dmg24

highpark1, you keep posting the same stuff, seemingly all against A4E. Can you explain the problem that you have with them please?

highpark1

ITS NOT THE SAME STUFF BUT IT IS ALL ABOUT A4E, HERE IS MY COMPLAINT ABOUT A4E, SOUTHPORT A4E GOT CLOSED STAFF GOT THE SACK



complained to job center about my a4e this is some of the letter they sent (form 3rd party provision team merseyside district) me it is verry long and am not typing it all

jcp refer customers to a4e with varing degrees of knowledge and ability they are required to tailor the delivery to meet the individual needs. we apologise if this has not happened during your time with a4e. to ensure that customers are receiving training suitable to there needs jcp will monitor this via our internal process.( I and many others got no traning no work placement )

in relation to the it issues a4e have assured jcp that they have a good level of it equipment on site however on occasions this ,may run slowly. ( the computers are out the ark they must be 8 year old or more slow is not the word)

we complained about health safety its long this part so i cut it

as a4e is classed by health and safety executive as an educational and traning establishment there is no legal upper limit as to the numbers of customers in a traning room. however both a4e and jcp would not consider it to be conducive to good traning delivery to have excessive numbers. as numbers on programme stand and as a4e southport currently have more than 45%(joke) of customers undertaking placement activities they feel that the premises and staffing(1staff) are adequate they have explained that the customers group can be split between the traning rooms on the ground floor and first floor should it be necessary, this situation will be reviewed on a regular basis via jcp contract management..

with regard to the office supplies a4e have informed jcp that these are purchased on a monthly basis however if they run out prior to the bulk delivery arriving alternative supplies can be purchesed locally this should be resolved by the local office staff. basic suplies should be kept up to date and stored in cupboards which staff on site are aware of, if these run out again they should be replaced punctually . a4e have apologised if this has not always been the case and assured us that they will endeavour to ensure that in future supplies are kept in stock...we had no pens paper for cv no tolite roll soap tea milk newspapers we had to buy our own

a4e have investigated the issue regarding delays in posting application forms ets. a4e agree that there have been delays in the past, a4e have assured us that they have put systems in place to ensure that this will not happen in the future, they will ensure that mail will be posted on a daily basis. a4e agree that this type of error is not acceptable. jcp will monitor this process to ensure that appropriate action is being taken...we found job apps in the office not sent out from 4 weeks ago// the dole came in every day for a week in the morning to make sure they were posted, for 1 week only!!!!

that is just some of the letter notice how they say a4e have assured usa4e have informed us etc etc it just shows the 3rd party provision team and the job center dont care they just take what a4e say as gospel truth they dont go and check..... the health and safety is a very long part of my letter.. after the complaint an health and safety officer came to a4e it was a4e own health safety officer i pointed out our concerns he was having none of it all he did was put a few signs up( the wrong signs i might add)I have worked in the building trade for 26 years i am no expert but i no there were plenty of health and safety issues AND did they care no, no 1 cares.

i went to a4e so i was told to get my cscs card forklift traning placement i got none of them all i did was sit in front of a computer for 13 weeks. o yes i forgot my first week there an agency phoned me so i took the job they said it was for a week on the friday the foreman came to me at 1030 and said are you ok for anougher 2 weeks i said yes fine 1 hour later gets a phone call from the firm that i was working for , they were acting as an agency, he said i have had some woman on the phone from a4etrying to make me sign a form to say you might be here for 13 weeks(IF I WAS WORKING FOR 13 WEEKS A4E COULD CLAIM MONEY FOR ME THATS ALL THEY WANTED MONEY) my boss said that he could not say that i would be there for 13 weeks he said they were harrasing him to say it..... after dinner the forman came to me he said got some bad news your sacked!!! now i can not prove it was coz of that phone call but it was....................back to a4e........ I could go on an on like our skills tutor was in our local paper A NORTH West paramedic has been struck off – for lying about his GCSE grades. what about our placement officer
Alleged offence of GBH, without intent, on West Street.
No Plea indicated she glassed some poor soul
i can go on an on an on........IS THAT OK OR DO YOU WANT MORE ??

dmg24

i can go on an on an on........IS THAT OK OR DO YOU WANT MORE ??

Clearly you can go on and on. A summary would be helpful.

DVardysShadow

highpark1 wrote: »

ITS NOT THE SAME STUFF BUT IT IS ALL ABOUT A4E, HERE IS MY COMPLAINT ABOUT A4E, SOUTHPORT A4E GOT CLOSED STAFF GOT THE SACK ...
i can go on an on an on........IS THAT OK OR DO YOU WANT MORE ??

Sorry to say your initial posts look like spam and all of them appear to be a largely incoherent rant. OK, if that is your style, then you decide whether it works for you.

• But you would get more readers and more response if you told your story
• Who are you?
• Who do you have the problem with and how do you and they relate
• What has happened

Hopefully you get the idea