Calls, endless calls

clarab_3

Folks,

Anyone with any experience of endless harrassing calls from "account managers" from the catalogue group that have viva la diva and simply be as part of their group?

I try to talk to them and they talk over me. Ive told them I will only correspond by letter and the calls dont stop. I'm told its "their system" and cant be changed.

Ive always believed in settling my debts (£20,000 paid off and counting!) but they make it so hard - Ive never had a problem with any of my other creditors and this lot are calling me 8 times a day on both my phones, its really stressing me out.

get_me_out

Do you have caller display phones?? If so only anser numbers you know. I used to have a whistle by the phone and either hang up or blow it down phone at them.

Put it in writting that you will not deal with them by phone. There's a letter on here somewhere that you can send.

PARIS_5000

I would turn off your phone until 9pm each night because even if you tell not to ring you they will still carry on. Caller display is good but the phone ringing all day will get on your nerves.

clarab_3

PARIS_5000 wrote: »

I would turn off your phone until 9pm each night because even if you tell not to ring you they will still carry on. Caller display is good but phone ringing all day will kept on your nerves.

Thanks, thats exactly it - living on my nerves! And unfortunately as one is my work mobile (no I dont know how they got that number ) I cant switch it off.

Ive never avoided paying anything in my life (£20k down and counting) but im seriously considering goign the CCA route on them

rog2

Send them the 'Harassment by Telephone' letter that you will find in Post 4 the following thread:

http://forums.moneysavingexpert.com/showthread.html?t=963087

ALIBOBSY

Answering it and talking to them only encourages them. If you answer don't confirm your id details. If they are unsure who you are they breach the DPA by going further with the conversation. Just keep talking over them "I will not discuss this matter over the phone, you must put it in writing". Or hang up straight away, or blow a whistle down the phone. Or when they phone and ask for Ms X say just hang on and put the phone down and go back to what you are doing and ignore them. Make it a game how long will they hold for lol.
Or as the other poster said get caller display and ignore them.

There are threads on here and other forums with lots of funny ways to deal with these scumbags. If you want to go official send them the letter off here and then if they still call report them to trading standards and the OFT.
If you have made an arrangement and are paying ignore them, they can bog off.

We CCA all our debts so we had the upper hand, despite not having valid agreements we are/did pay some as they treated us with respect and didn't harass us. Those that passed it over to DCA and we got phone harrassment from have not had a penny 3 years later. We haven't had calls for over a year. If you don't converse with them they will give up eventually.

ali x

clarab_3

Thanks All - I will be writing letter tonight!

stapeley

Leave them hanging on the line listening to LOOSE WOMEN .

kpwll

Lots of phones have different rings for groups of contacts, if your phones do can you put them in a group that has a silent ring tone or something like that.

porkpie11

Yep - if you’re with BT you can ask them to use a different ringtone if an incoming call is coming from a certain number. It’s easy to set up and it means you can avoid answering the phone to them until they give up.