Chu Yung Tea inquiry re Free Trial

oscar_merkx

Hi ya

I signed up with the 14 day free trial where you pay £ 1.99 for P&P via a reward site.

This is the reply I received.

Dear Oscar,

Thanks for contacting us!

We confirm an immediate cancellation of your subscription and all future orders. You will recall you opted for a 14 day trial and paid just for the postage and packing, which means that you have 14 days to return at least one unopened and undamaged packet in order for us to acknowledge your cancellation request to the address below with the following returns number:

Your returns number is: xxxx - xx

The returns address is:

CHO YUNG LIMITED
PO Box 1119
Crawley
West Sussex, RH10 0BB

Remember, we need to have at least one unopened and undamaged packet received on or before 8 August, 2009 to complete your cancellation request for your first months supply.

Please ensure you quote the above given returns number within your returned packet/s and please use a recorded delivery service to ensure we receive your package, any packages that are received without a returns number and/or after the 14 day period means we may not be able to guarantee to process your cancellation in time.

You can see the cancellation policy is on our website, within the section ‘terms’.

However we can again assure that you will not be charged or shipped for any future orders and wish you the best of luck.

I still have to pay £ 38 for the following

Dear Oscar,

Thanks for contacting us.

We are sorry to hear you that you don't have any packet for return.

As we have looked into the matter and would like to inform you that we have received your order as on July 22, 2009 and as per our free trial terms and conditions your 14 day trial will be expired on August 9, 2009 as such you will be charged 38.00 GBP for your trial shipment on that day your trial will be expired.

Please note that you can cancel your subscription any time by just sending us an e-mail at help@cho-yung.com.

Can any one help out ?

Stryder

Seems a little harsh but a classic "con" - making the free trial difficult to implement (and in returning, costly).

If you felt truly conned you could refuse - write a very polite but clear letter pointing out why you think these charges are unfair. It may be that if they are mis-selling the "free trial" then they may lack the confidence to take it to court (in which case you can always pay up before the court date). You may also want to contact your local council's trading standards department to a) report them and b) get advice - Citizens advice also.

however, if you were not really mis-sold or if its the 3rd party "rewards site" misselling you may have a difficult case to argue.

I had a similar problem with a free trial of magazines which they charged me for even though I cancelled - although after writing a few direct letters and threatening further action they relented. Sadly, many of these offers are ways of getting you and then they make it difficult to get out.

Buyers Beware - as the saying goes

HairY

@oscar_merkx: What sort of tea 'subscription' did they advertise? Sounds like a 14 day money back guarantee to me, which you are entitled to under distance selling regs.

@Stryder: What magazine company was that?

oscar_merkx

Cho Yung Tea

merdoom

check out this thread from the rants page - http://forums.moneysavingexpert.com/showthread.html?t=1682125&highlight=cho+yung might help you a bit.

oscar_merkx

Thanks again

Stryder

HairY - it was for "The Week"
the company was:
https://www.subsinfo.co.uk
Post:
Subscriptions Dept.
Dennis Publishing
800 Guillat Avenue
Kent Science Park
Sittingbourne
Kent
ME9 8GU

lorweld

I'll lock this thread now as you have posted on the other thread [EMAIL="abuse@moneysavingexpert.com"][/EMAIL]