N Power's Advertised Prices on Web Site

gesbit

Hi all (First post!)

I have just been on N Power's website to check their electricity and gas prices.

The prices that I am paying do not agree with their official advertised prices on their web site. I have contacted them and both the N Power phone operators I spoke to claimed ignorance of the prices advertised online, the second couldn't even find the prices on the web page. It has been left to me to send a printed page of their own prices so that they can check them.

I am on their sign online tarriff. My last bill was 26th Jan and I paid 13.12p for first 728 kwh and then 6.4p for the rest. For gas I paid 3.165p for the first 4,572kwh and then 1.78p for the rest.(Prices exclude vat).

Firstly check what you are paying if with N Power.

Secondly bombard them with phone calls and letters until they get it through their heads that they should treat customers fairly and openly.

Thirdly, demand that they honour the prices.

The following is cut and pasted from their official prices page.

Region selected for ng17: EMIDSPrices shown apply from 10th March 2006

Electricity unit prices
Tariff Rate excl. VAT Rate incl 5% VAT
Standard
first 728 kWh per year 15.020p per kWh 15.77p per kWh
additional kWh per year 7.610p per kWh 7.99p per kWh
Sign Online†
first 728 kWh per year 9.490p per kWh 9.96p per kWh
additional kWh per year 4.700p per kWh 4.93p per kWh
Economy 7
day rate:
first 728 kWh per year 16.850p per kWh 17.69p per kWh
additional kWh per year 8.020p per kWh 8.42p per kWh
night rate:
kWh 3.490p per kWh 3.66p per kWh
Sign Online Economy 7†
day rate:
first 728 kWh per year 14.720p per kWh 15.46p per kWh
additional kWh per year 6.920p per kWh 7.27p per kWh
night rate:
kWh 2.900p per kWh 3.04p per kWh
Standard prepayment
kWh 8.130p per kWh 8.54p per kWh
standing charge £ 26.560 per quarter £ 27.89 per quarter
Economy 7 prepayment
day rate 8.710p per kWh 9.15p per kWh
night rate 3.570p per kWh 3.75p per kWh
standing charge £ 28.220 per quarter £ 29.63 per quarter

Gas unit prices
Tariff Rate excl. VAT Rate incl 5% VAT
Standard
first 4,572 kWh per year 3.968p per kWh 4.17p per kWh
additional kWh 2.068p per kWh 2.17p per kWh
Sign Online†
first 4,572 kWh per year 3.165p per kWh 3.32p per kWh
additional kWh per year 1.691p per kWh 1.78p per kWh
Standard prepayment
kWh 2.354p per kWh 2.47p per kWh
standing charge £ 19.070 per quarter £ 20.02 per quarter

*VAT inclusive rates shown are indicative only and may not match bills exactly due to minor rounding errors.



†The Sign On Line (SOL) tariff is only available to new customers signing up online and who pay by monthly Direct Debit, SOL is not available as part of the Juice product and may not be available with certain incentives, offers or promotions.


Electricity & gas prices valid from 10th March 2006. For gas, charges apply to sites served by Transco's network. Sites served by Independent Gas Transporters (IGTs) will be charged a premium which is the equivalent of £30 +VAT p.a. for average users.
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matto

This is the crucial part although perhaps the "the" at the start should be replaced by "this".

†The Sign On Line (SOL) tariff is only available to new customers signing up online and who pay by monthly Direct Debit,

This Sigin Online tariff is SOL4. You will be on a previous SOL tariff depending on when you signed up.

If you want to be on the above tariff you must switch providers, wait a few weeks then switch back.

SKIPPY

I've come across the same thing. I am currently helping my parents look for a cheaper supplier. Using energyhelpline I've come up with a cheaper option for them but the prices energyhelpline gave for their current gas price differed to what npower say they are. I spoke to someone at the energyhelpline who assured me that they they were given the current price for npower gas on the 16th of this month by head office. The electric price quoted was spot on. Think they will still change anyway as to change would have saved them approx £70 on their last quarterly gas and electric bills. £10 more than npower offer as a discount per year.

ClimbingKid

Same here with power gen - read my recent post about thier tariffs!

I was so cross it made me post in here for the first time! They are screwing thier existing customers... From my experience with PowerGen they have multiply versions of teh same tariff, with different rates, depending upon when you joined them.

CK