Repairs ... User damaged product (One for the staff)

Johntea

I was waiting at the collection point today and for some reason the store had put up a laminated letter from a mobile phone repair company, going on about how they did not repair the phone due to user damage.

My question is, what do Argos do in the case of this letter? Will they tell the customer that it is their fault or do they replace from their stock? (If we can't repair we'll replace)

pavlovs_dog

presumably because the customer had gone back for a free repair on a product under warranty, but testing by the manufacturer had determind that damage to the phone was caused by misuse and/or accidental damage - which are not covered by the manufacturer's guarantee
that my best bet anyhoo :beer:


EDITED TO ADD

as a result of problems with customers, it is now also becoming increasingly common for any visible damage/wear and tear to a product that is sent of for repair to be noted on the repair note/documentation (whihc is signed by the customer)

this is because we have had people bringing back really tatty mobiles/mp3 players etc which looked like they had been through the wars then dragged through a hedge backwards :eek: who then make out that it wasnt scratched/marked/damaged when it was brought into store and we have scratched it out of a malicious act of spite :rolleyes:

Mack_3

In the case of water damage or general physical damage by the user... i.e. not a manufacuring defect, they normally send us an estimate through, which we then contact the customer with and see if they wish to pay.

We would never replace from our stock as the same thing would be said to us when we sent it back whereever that it is not covered by the warenty and we don't get credited.

Only time Argos ever give a new item out on a repairable one is if the turnaround takes more than 16 working days, and the customer has a royal moan.