Tesco email

robindunne1

Does anyone have an email addres that I can use to send an email to customer services about online shiopping. I've looked everywher ont he web site and can't seem to find one.

scouser

Hi m8

Couldn't find an email address as such, but there is an online contact form if that helps

http://www.tesco.com/help/jump.asp?choiceA=1&choiceB=1

mp7125

Hi can't see an email address either but there is on online query form. Click here and complete the details and submit. Hope this helps.

RoCas

Hi Robin,

Try customer.service@tesco.co.uk - I was successful with this in the past but it was a while ago.

Tesco also have a freephone customer service number - 0800 505 555 - where you might find help with your enquiry quicker as I've found Tesco generally take an age to reply to online queries.

Need_More_Money_2

THe email address they give on the receipt you get with online grocery shopping is online@tesco.co.uk but they take ages to respond. When I did get a reply it came from customer.service@tesco.co.uk and that was in the last month so might be worth trying that one

Happychappy

Hi

I really wouldnt waste your time, Tesco online customer service is without doubt the worst third world outfit, manned by the most ignorant of breeds, one could ever wish to meet.

I ordered 4 cases of wine online and had three different prices on three different correspondence. The original order gave one price, the email confirmation gave another, the delivery note gave another.

I have tried since February to get it resolved, but unfortunately the cave dweller from Dundee has failed to give an answer. Two letters, four emails, 5 phone calls.

So from an experienced campaigner, go to sainsburys or LIdl :mad:

Need_More_Money_2

Happychappy wrote:

Hi

I really wouldnt waste your time, Tesco online customer service is without doubt the worst third world outfit, manned by the most ignorant of breeds, one could ever wish to meet.

I ordered 4 cases of wine online and had three different prices on three different correspondence. The original order gave one price, the email confirmation gave another, the delivery note gave another.

I have tried since February to get it resolved, but unfortunately the cave dweller from Dundee has failed to give an answer. Two letters, four emails, 5 phone calls.

So from an experienced campaigner, go to sainsburys or LIdl :mad:

I would agree, the Tesco online customer service department is awful. I did once manage to speak to someone who was actually helpful and seemed to know what he was doing, but I suspect he was the only one and was probably hired by mistake

Christy

I am staggered by this - I have used online TESCOs for about 3 years now and anytime I have cause to ring about an order (About 10 times in all, I'd say) they have been brilliant. In fact I have always been impressed by the quick refunds and turn around of goods if a re-delivery is required..... Am I a one off ???