Quidco newbie query - transaction validated now declined?

kalaika

Hi all.

I'm new to Quidco :rolleyes: and have completed two transactions through them. Both have been tracked fine, but I have two queries about them:

1 - The first transaction for Purple Parking was originally tracked and validated on 30 June but wasn't paid out then due to my account being less than 10 days old. However almost a month later (on 23 July) it is now showing as declined. My understanding was that once it was validated then it had been approved for payment by the merchant, so was a little surprised to now see this. Is my understanding wrong or does anyone know why it has now been declined so long after being validated? It is worth contacting Quidco and asking why?

2 - The second transaction for Ramada hotels was tracked on 6 July but as of yet still has not been validated. Does anyone know how long I may need to wait for it to be validated?

I used discount codes for both these transactions if that makes a difference (although I thought that there was nothing wrong with using both as I believed the discount and the cashback would be treated separately... maybe I'm wrong on this too! )

TIA for your help!

anna42hmr

quidco's site does state not to use a discount code unless its one from them, as the introduction has to be seen to come from quidco alone, so if you have a code from another source, they may decline to pay quidco.

reference the hotel though, some companies only validate and confirm after you have stayed at the hotel etc when was the hotel room booked for? as you may find after you have stayed at the hotel it will be validated. also if it has tracked* rather than tracked then they dont validate those, and just changed to received when quidco receive the money.

kalaika

Thanks for your reply.

I'm just a bit frustrated that the first transaction said validated for almost a month before being declined. When the transaction originally was marked as validated, I assumed that meant that it had been approved for payment.

I would have thought that if there was some confusion over the source of the introduction (i.e. who to pay the cashback to) then it wouldn't have been validated until they were happy to approve it, but I guess it doesn't work that way!

As for the hotel, the transaction says tracked (not tracked*) but the stay isn't until August so I'll wait and see what happens, I guess!

klb_3

I had the same problem with Purple Parking last year.

It validated and then was declined.

I put in a query and after a few months I got the cashback.

kalaika

kalaika wrote: »

...As for the hotel, the transaction says tracked (not tracked*) but the stay isn't until August so I'll wait and see what happens, I guess!

Following the previous replies, I have now stayed in the hotel but I have just checked my Quidco account and Ramada declined the transaction the day before we checked in.

Does anyone know why this might have occurred? Does anyone think it is worth opening a query against it and see what happens?