Washing Machine Refund?

jazzy

I purchased a washing machine from Argos last Christmas. I am not at all happy with the machine it keeps cutting out. What’s the policy with washing machines purchased with Argos? Am I entitled to a full refund or perhaps a replacement?

thanks

electron_3

Ummm ask argos.

jazzy

electron wrote:

Ummm ask argos.

their on hols at the moment.
just hoping someone else has had a similar experience with argos washing machine problems.

Pound

If it's faulty, you're entitled to either a replacement or refund, you might only get a replacement though. AD is open bank holidays.

executiverocker

only within 30 days. outside 30 days it is subject to a repair

jennybear

I believe that outside of the 30 days, their policy is to send a repairman to your home to sort it out.

Premier_2

It's less than 6 months old. Unless Argos can prove that the product was not faulty at the time of purchase, you have a statutory right to a repair, replacement, or a refund (your choice* ) under the terms of the Sale of Goods Act 1979.

Note, however, that the refund may either be full or partial, because it could be claimed you have enjoyed some benefit from the goods since Christmas.

* The retailer may refuse a repair or replacement if such repair or replacement would be disproportionately costly.

raymond

Premier wrote:

Note, however, that the refund may either be full or partial, because it could be claimed you have enjoyed some benefit from the goods since Christmas.

* The retailer may refuse a repair or replacement if such repair or replacement would be disproportionately costly.

Its NOT your choice, its the retailers choice.

debs626

My sister had a problem with washing machine but it was the dryer and washing machine package. The washer did not work after being plugged in. They wouldnt just exchange the washing machine the wanted to exchange both. They took the money again to re-order and said once both machines had been collected she would get her refund. This took months to do. My sister refered it to "like getting blood out of a stone"

If its faulty then ring them, your at least entitled to a repair, its under a years guarantee from the shop.

Premier_2

raymond wrote:

Its NOT your choice, its the retailers choice.

According to the Department of Trade & Industry:

If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to:

* a full refund if this is within a reasonable time of the sale ("reasonable time" is not defined in law but is usually quite short); or

* a reasonable amount of compensation (or "damages") for upto six years from the date of sale (five years after the discovery of the problem in Scotland)

This does not mean all goods have to last six years! It is a limit for making a claim in respect of a fault that was present at the time of sale. It is not equivilent to a guarantee. These rights are long established rights.

Alternatively consumers (see definition in introduction above) can choose to request instead:

* a repair or replacement

Hence it is the consumers choice, not the retailers.

jennybear

However, the next line of that quote tells you that the retailer can refuse a replacement/repair if it is disproportionately costly.