Can't install disk

mary-op

I tried to install a CD disk on my lap top today but can't get the tray at the side to slide out. Never done this before
Wanted to install my printer and have to do that using disk instructions so I'm stuck !
Any suggestions ?

andrewrimmer

Hi

There is usually a very small button in the middle of the CD Tray, push on that.

Or go to windows explorer, (maybe START>Computer), right click on the CD icon and then click on eject.

On a MAC you have to drag the CD icon on the desktop to the trash

Or if you can't get it to come out, let me know the make and model of the printer and I'll give you the link to download the drivers.

mary-op

Thanks. Tried both those and it's still stuck.
Printer is Epsom SX200.
Only bought both items a few weeks back.

colin13

u could try and find the software on the net,and install it that way,,I got hp printer last week,,cd didnt work,, found software on net installed it from there ok:)

espresso

mary-op wrote: »

Thanks. Tried both those and it's still stuck.
Printer is Epsom SX200.
Only bought both items a few weeks back.

You can get the necessary drivers etc. here to install your printer until you sort out the CD drive problem.

mary-op

Thanks. Done that and at least printer made a noise now so somethings happening.
Never done these sort of downloads before.........should there be a file of some sort in Documents ? There's nothing there

espresso

mary-op wrote: »

Thanks. Done that and at least printer made a noise now so somethings happening.
Never done these sort of downloads before.........should there be a file of some sort in Documents ? There's nothing there

You click on Direct Download, Save File and then choose a directory to save the file in e.g. create a folder called Epson.

mary-op

Thanks..............something seems to be connected..........all I have to do now is master how to get the paper in far enough for the printer to find it !
Beginning to wish I'd not bought this one.

financequest

Assuming that the CD/DVD drive is not defective. You should see a small hole 1 mm in middle of CD/DVD drive cover. Take a straightened paper clip or similar, insert into this hole gently at 90 degrees. With a little pressure ,the drive cover will unlatch and open.

mary-op

Thanks - but cd/dvd drive cover has now come off !!:eek:
Oh dear, its just been one of those days.
Printer now works except for printing anything.....paper goes through and comes out blank !!! Epsom help line very good but now just told me to clean nozzles on ink cartridges...............honestly I'm beginning to feel like sending the whole lot back -all brand new a few weeks back and now all these problems...........:mad:

Sorry for rant and thanks for all your help:o

culpepper

I spose there is actually a CD drive behind the cover?.
Usually the drive is fixed right onto the cover.
Seems odd it should be detached.