So angry, equifax have charged me even though I have cancelled 3 times!!!

clarence83_2

Has anyone else experienced problems trying to cancel their equifax subscriptions?

I have cancelled twice online (didn't get an email each time so was suspicious). Then I received an email thanking me for joining some anti fraud somethingorother, so I rang up immediately and cancelled over the phone (after a long wait trying to get through to someone). Woman said there was no trace of my membership cancellation previously (what a shock).

Now they have taken £7 membership off my current account. I don't believe it.

Have never had these problems with experian, infinitely better company. I shan't ever use equifax again, their report is rubbish in comparison anyway, doesn't update for 12 months!!!!

clarence83_2

Absolute scumbags, just spoke to some drip on their customer service line who said I "obviously hadn't submitted the form" online (as if I would be that stupid, especially to do it TWICE!)

No closer to getting my money back, what absolute idiots, I hate this company and recommend that anyone who wants to get a report from them should pay £2 and get the one by post rather than signing up for some automated payment thing that charges you even after you have cancelled.

chelle2k9

I also signed up with Equifax couple of wks ago to see my credit report and have sent 2 emails cancelling my account but have not received confirmation of cancellation from them so am suspicious that they're gonna charge me now! how do I cancel? everytime I ring up the lines are busy and they say to call back then just cut me off!

chelle2k9

At last ive just managed to get through to sum1 he sorted it all out and cancelled my account and ive just checked online to make sure! I mentioned to him that other people had been charged after cancelling and that id already cancelled twice via email but he didnt seem too interested!

GeorgeUK

Clarence, write an official letter of complaint to their head office stating that others have had similar problems using their email system and have been unable to get in contact via the phone. Put everything in writing.